Senior Director Professional Services

• Jun 2021 - Present

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ Senior Director - Professional Services is a key, technical professional within Vidsys & has the primary day-to-day, client-facing responsibility for management of product deployment & delivery services for the portfolio of Vidsys end-customers. Typically managing multiple ongoing projects, in several countries, from assisting in pre-sales through project start-up and delivery, to the ongoing performance monitoring and sustainment phase.❖ Reviews: Conduct program reviews with relevant stakeholders to identify/manage issues & risks and ensure smooth delivery provide delivery governance and resolve escalated project issues affecting the program.❖ Engage with multi cultural development, delivery team to review & detect early warning signals that pose risks to the overall program objectives.❖ Monitor all phases of the project (requirements gathering, design, development, testing, implementation, warranty) on a regular basis & suggest corrective actions.❖ Collaborate with the Project Managers of individual projects to create/review & track the project management plan as well as subsidiary plans including the cost, schedule, resource management, scope, risk, quality, communication & stakeholder management.❖ Conflict Management: Anticipate conflict situations and oversee timely resolution of escalated issues.❖ Risk Management: Identify risks at the beginning in partnership with Project Manager.❖ Metrics Management: Generate and conduct review of the Program level performance metrics to track the project performance against goals and initiate corrective actions.❖ Budget Management: Set out a % of the budget as contingency plan & carve out same in the budget. Identify, incubate & manage any work that is outside the scope of the individual projects (including vendors and stakeholders), so as to ensure the success of overall program (eg Production readiness, User training, Change Management etc.) for high visibility programs. Show less

Program Manager

• Jun 2017 - Jun 2021

Project Manager

• Jan 2007 - Apr 2017

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ❖ I joined as an Assistant Project Manager – Maintenance and rose to the level of Head of all Installation/Maintenance Projects (as a Project Manager) with end to end accountability of planning, scoping, scheduling and accomplishing as well as handing over within the stipulated time and budget frames while initiating new projects and developing budgets. I am involved in monitoring and controlling the projects, reviewing and monitoring monthly reports, updating project progress and conducting progress review meetings with various stakeholders at PMO level. Liable for planning, executing and supervising the project while ensuring that the project is completed within the stipulated time in accordance with the specification and cost. Ensuring that safety standards and procedures are executed as per requirements, ensuring all Company Safety Rules and HSEQ Regulations are followed. ❖ Appointed as an Installation & Maintenance Manager of all the projects within eight months of joining the Company. Meticulously performing a wide range of activities covered under preventive and corrective maintenance to ensure uninterrupted availability of machines/equipment for operations. Responsible for liaising with cross functional teams along with the Govt. Officials to present various schematics and reports of Cargo Inspection Systems. Involved in installation, commissioning and final handing over of the Systems. Involved in managing pre-con meetings to ensure successful handoff from estimating to the field. ❖ I contributed in winning a project for Abu Dhabi Police Central Operations Department by designing a complete turnkey project whilst aiming to combine all the emergency services, including Civil Defense, Ambulance, CID and Rapid Task force under one roof. Instrumentally maintained a system availability of 98% for all the 3 years in operation for The Cargo Inspection systems used by Dubai Customs on 24/7/365. Show less

Project Engineer

• Jan 2004 - Dec 2006

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ❖ As a Project Engineer, I led a team of 12 Technicians to manage high end projects right from Site Survey and designing of Security Systems with regard to the client budget as the primary objective. Conceptualized & implemented process modifications for optimizing resource utilization, maximizing productivity and automated systems for streamlining operations to enhance operational efficiency. Maintained a filing system for all site memos and instructions, measured quantities of work and materials on the site along with reports and other documents and correspondence pertaining to the commissioning activities. I managed installation, commissioning and final handing over of the Systems along with installation of Walk through Metal Detectors and baggage systems for various Embassies and Government organizations. ❖ I facilitated trainings to Operators and Clients on the installed System. Managed installation of Video Walls and Video Wall Processors. Involved in planning and scheduling the jobs and day to day site activities by studying project plan, specifications and calculating time requirements while efficiently managing functions, including project financial and cost management. Accountable for end to end electrical project management and maintenance enforcement, including obtaining the electrical design approvals from statutory authorities. Responsible for investigating and performing root cause analysis while managing inquiries, promoting safety culture across the project site. Show less

Technical Engineer

• Sep 2001 - Dec 2003

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ❖ As a Technical Engineer, I was instrumental in designing Security systems, including CCTV, Access Control, Walk through Metal detectors etc. for various Palaces and Government agencies by preparing plans on AutoCAD. Provided presentations security systems plans for the clients and resolved their queries. ❖ I was accountable for installation, testing and commissioning of various security systems projects and assisted Sales Team in the technical presentations of newly launched products in the security market. I participated in three Security System Exhibitions in Abu Dhabi and Dubai as a Team Leader. I was responsible for managing qualitative and quantitative data to troubleshoot technical and commercial gap at customer site and provide solutions accordingly. Show less

Graduate Engineer Trainee

• Jun 2001 - Aug 2001

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - As a GET, I acquired knowledge in testing of various Circuit Breakers, DB Panels and other components of switchgear before clearing them for approval. Prepared reports of testing and comparing them with Standard parameters to assist in decision making functions. 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - As a GET, I acquired knowledge in testing of various Circuit Breakers, DB Panels and other components of switchgear before clearing them for approval. Prepared reports of testing and comparing them with Standard parameters to assist in decision making functions.