Experience

SixSails

• United States
• Information Services
• 100 - 200 Employee

• Manager - Operations

  • Jan 2023 - Present

  Strategic Planning: Develop and implement operational strategies and plans that align with the organization's overall objectives. Identify areas for improvement and recommend solutions to enhance productivity, efficiency, and profitability. Resource Management: Allocate and manage resources, including personnel, equipment, and budget, to meet operational goals. Ensure optimal utilization of resources and make adjustments as necessary. Process Improvement: Continuously analyze operational processes, identify bottlenecks, and design and implement improvements to streamline workflows and enhance productivity. Quality Control: Establish and maintain quality standards for products or services. Implement quality control measures to ensure consistency and customer satisfaction. Performance Monitoring: Track and evaluate key performance indicators (KPIs) to assess the performance of various departments. Use data-driven insights to make informed decisions and achieve operational targets. Team Leadership: Provide strong leadership and guidance to the operational team. Foster a positive and collaborative work environment, encourage professional growth, and address any performance issues. Communication: Facilitate clear and effective communication between different departments, ensuring seamless coordination and cooperation. Risk Management: Identify potential risks and develop risk mitigation strategies to safeguard the organization's operations and reputation. Compliance: Ensure adherence to relevant laws, regulations, and industry standards. Monitor and update internal policies and procedures as required. Vendor Management: Collaborate with suppliers and vendors to negotiate contracts and maintain beneficial relationships. Monitor vendor performance and address any issues that may arise. Budgeting and Cost Control: Prepare and manage operational budgets. Control expenses and seek cost-effective solutions without compromising quality and efficiency. Show less



SixSails (Formerly - Eli Research India Pvt. Ltd.)

• Assistant Operations Manager

  • Jan 2021 - Jul 2023

  • Taking care of all aspects of operations from pre-sales support to after sales production, service delivery and customer service for among the leading local advertising companies in the entire USA. • Managing the local teams of operation coordinators, graphic designers, and onshore installation teams to ensure smooth service delivery and the highest level of customer satisfaction. • Monitor employee productivity, evaluate performance and conduct feedback sessions to address their concerns and achieve optimum productivity. • Optimizing process and resource efficiency by identifying the areas of improvements & implementing best fit solutions. • Managing and developing the vendor network to meet the fast-changing business requirements, and to continuously improve the product quality and to bring the cost down. Show less



Eli Research India (P) Ltd.

• India
• 200 - 300 Employee

• Team Leader - Print production

  • Jan 2018 - Dec 2020

  • Managing the team of client coordinators, responsible for their overall performance and ensuring process adherence and KRA achievement.• Working as a single point of contact for all customer complaints and escalations and operations management.• Resource optimization, process improvement • Vendor Management

• Operation Coordinator

  • Jan 2015 - Dec 2017

  • Taking care of the customers who have signed up for advertising their business through us on the shopping carts in leading supermarket chains across USA.• Doing research about customer's business, advertising patterns and opportunities to collect most desirable information for designing an outstanding ad.• End to end coordination with customer, onshore sales team, and other departments to ensure the ad program is live within the timelines.