Experience

iRemit Incorporated

• Financial Services
• 1 - 100 Employee

• Customer Service Associate (part time)

  • Dec 2019 - Present

  +Responsible for providing satisfactory replies to client/agents/customer inquiries on the product and services of the Company; +Accepts, processes and encodes remittance transactions into Iremit Foreign System; + Attends to remitters’ inquiries, follow-ups, and concerns regarding their remittance; + Sells products and services through cross selling, flyer distributions, or addressing client's concerns. +Responsible for providing satisfactory replies to client/agents/customer inquiries on the product and services of the Company; +Accepts, processes and encodes remittance transactions into Iremit Foreign System; + Attends to remitters’ inquiries, follow-ups, and concerns regarding their remittance; + Sells products and services through cross selling, flyer distributions, or addressing client's concerns.

• Business Accounting Technician Practicum

  • Jun 2018 - Jul 2018

  • Customer service • Accepting money and processing it for remittance • Amendments and Cancellations • Depositing of cash/ drafts at the bank • Preparing cash reports for head office • Preparing balance sheets • Filing/ preparing forms • Customer service • Accepting money and processing it for remittance • Amendments and Cancellations • Depositing of cash/ drafts at the bank • Preparing cash reports for head office • Preparing balance sheets • Filing/ preparing forms



Emirates International Insurance Brokers LLC

• United Arab Emirates
• Insurance
• 1 - 100 Employee

• Senior Account Executive - Insurance Commercial Lines

  • Oct 2008 - Apr 2016

  Served as an intermediary between the client & the Insurance company. Assessing the risk, sourcing out and arrange suitable insurance applicable and arrange cover on behalf of the client . Serves as an Insurance Consultant and recommends the best insurance solution for them. 1• Claims Administration – First point of contact by the client when claim arises . Claim registration , compiling required information and documents before sending to Insurers.Advised the client on how to proceed and what their legal rights are. • Handled New Business/ Enquiries/ Renewals for Corporate Lines and Commercial Lines which comprises Property/Home Insurance, Engineering, Public Liability, Accident & Disability Insurance, Group Life , Marine and Motor Insurance, • Supervised and Checked the work of Junior Account Executive with regards to processing Renewals of Expiring Insurance policies, New Business, Verifying Insurance policies documentation, amendments & computations in the policy. • Checked the Quotation Slips and Premium Benefits Comparison sourced out from various Insurers pior to sending to the client. • Negotiation with Insurance companies for better covers in behalf of the client. • Spearheaded in the brainstorming to the betterment of procedures by identifying opportunities to improve processes and customer service delivery and coordinate the activities with other departments Show less



Fet Fet General trading LLC

• Executive Secretary/Office Administrator

  • Feb 2006 - Sep 2008

  • Maintain overall office administration with minimal supervision . • Maintain the daily diary, appointments, business itineraries of General Manager and other Directors of the Company. • Prepared office correspondences . • Document data control • Prepare invoices, packing list, quotations as required • Logs all outgoing and incoming shipments. • Maintain petty cash voucher, logs on daily cash payments to payment voucher register with updated monthly reports. • Attend and take minutes of meetings. Show less



Blue Salon (Commercial Agents & Distributors

• Administrative Assistant

  • Oct 2003 - Nov 2005

  • Prepared applications for letters of credit, bank guarantees, trust receipts, and related bank transactions • Monthly reports of incoming shipments • File documentation, records, and statements • Administrative duties as required • Prepared applications for letters of credit, bank guarantees, trust receipts, and related bank transactions • Monthly reports of incoming shipments • File documentation, records, and statements • Administrative duties as required