Winnie Phillie
Customer service manager at NSFAS- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
City of Cape Town, Western Cape, South Africa, ZA
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Experience
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NSFAS
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South Africa
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1 - 100 Employee
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Customer service manager
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Nov 2017 - Present
Responsible for the management, organization and co-ordination of the day to day work of a team of customer service agents . Drive customer standard to stakeholders both internally and externally. Lead team performance Manage Service Level agreements Responsible for the management, organization and co-ordination of the day to day work of a team of customer service agents . Drive customer standard to stakeholders both internally and externally. Lead team performance Manage Service Level agreements
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The National Student Financial Aid Scheme
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South Africa
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Education Administration Programs
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100 - 200 Employee
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Contact Center Team Lead
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Nov 2001 - Jan 2017
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Education
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2020 - 2021
University of the Western Cape
CERTIFICATE, Business Administration and Management, General -
2013 - 2014
Milpark Business School (MBS)
MDC, Finance and Financial Management Services -
2010 - 2010
Varsity College
project management diploma, Project Management
Community
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