Experience

Teligence

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Analyst

  • Apr 2005 - Sep 2009

  Processed incoming calls, emails and personal requests received and convert the information into an incident ticket Analyzed, identified, and recommended corrective actions to ensure problems are resolved within the specified resolution time frames Provided timely escalation of problems that cannot be resolved to qualified technician(s), making sure they have the data required to resolve the problem Monitored the status of open incident reports and constantly performed a… Show more Processed incoming calls, emails and personal requests received and convert the information into an incident ticket Analyzed, identified, and recommended corrective actions to ensure problems are resolved within the specified resolution time frames Provided timely escalation of problems that cannot be resolved to qualified technician(s), making sure they have the data required to resolve the problem Monitored the status of open incident reports and constantly performed a follow-up communication until issues are resolved to ensure customer satisfaction Setup user accounts and maintained accurate information Created and updated IT processes, procedures and support issues documentation Managed and maintained the knowledgebase and resolution database Performed data backup and file restore Handled telephone system move/add/change requests

• Inventory Clerk

  • Nov 2002 - Apr 2005

  Ensured that all records associated with purchase requisitions, purchase orders, RMA, packing slips, invoices and freight waybills were maintained in an organized filing system Ensured security and tracking of the company's physical storage assets Prepared reports, such as inventory balance and daily asset change report Assisted the Inventory Coordinator with data entry, shipping, receiving and RMA process Assisted the Buyer in creating Purchase Orders

• Monitor Quality Representative

  • Jan 2000 - Jan 2002

  Provided continuous monitor coverage and greeting approvals to ensure compliance with the company rules and regulations Ensured that AD approval guidelines and quality standards are met at all times Ensured that all Database records are accurate, appropriate and current Built strong working relationship with brand managers to fully implement brand promotions and quality control Assisted in general Call Centre administrative tasks



Smith Bell Insurance Brokers Inc

• Marketing Assistant

  • Jan 1997 - Jan 2000

  Sold automobile, fire, health, life, property, marine, aircraft and other types of insurance to clients Established client insurance coverage, calculated premiums and established method of payment Provided information concerning group and individual insurance packages, range of risk coverage, benefits paid and other policy features Conducted client follow-ups to ensure that appropriate forms, medical examinations and other policy requirements are completed Monitored… Show more Sold automobile, fire, health, life, property, marine, aircraft and other types of insurance to clients Established client insurance coverage, calculated premiums and established method of payment Provided information concerning group and individual insurance packages, range of risk coverage, benefits paid and other policy features Conducted client follow-ups to ensure that appropriate forms, medical examinations and other policy requirements are completed Monitored insurance claims and responded to client's inquiries Identified and solicit potential clienteles for the organization Show less