Experience

Aquazania

• South Africa
• Business Supplies & Equipment
• 1 - 100 Employee

• Customer Care Accounts Specialist

  • Jan 2023 - Present



DGB (Pty) Ltd

• South Africa
• Beverage Manufacturing
• 300 - 400 Employee

• Credit Controller FMCG

  • Nov 2022 - Jan 2023



A1 Financial Services

• United States
• Accounting
• 1 - 100 Employee

• Debt Collector

  • Dec 2021 - Sep 2022



Vox Telecom

• South Africa
• Telecommunications
• 700 & Above Employee

• Credit Controller

  • May 2018 - Oct 2018

  Daily management of debts and collections. Effective systematic and prompt follow-up of outstanding debts. Account reconciliations. Attend to all customer queries. Submit credit request to credit control manager for approval. Report to management on outstanding issues and inform them early of potential debtors problem. Prepare suspension notices and final demands. Daily management of debts and collections. Effective systematic and prompt follow-up of outstanding debts. Account reconciliations. Attend to all customer queries. Submit credit request to credit control manager for approval. Report to management on outstanding issues and inform them early of potential debtors problem. Prepare suspension notices and final demands.



GloCell

• South Africa
• Telecommunications
• 1 - 100 Employee

• Credit Controller

  • May 2016 - May 2018

  Debit Order file (other codes) must be worked on before the next billing run. Credit balances to be worked on a daily basis. *No credit balances older than 30 Days are allowed. Provide high quality customer service on a daily basis. Achieve monthly targets as set out by management. You will provide daily and or weekly feedback to your supervisor/manager when required. Documentation must be done accurately and correct on a daily basis ALL queries must be resolved within 24 hours. Work overtime if and when required. Any additional work as and when required. Adhere to company policy and procedures at all times (telephone, attendance etc). Show less



Altech Netstar

• Midrand, Gauteng, South Africa

• Credit Controller

  • Dec 2015 - May 2016

  Average of 60 Calls per day. Must work on 1000 overdue clients per month. Maintain a high quality of work. Identify and resolve problem accounts (daily). Helpdesk a Helpdesk note to be put on the system every time you work on an account. Check ageing on your allocated account set daily. Prevent the debtors book from ageing. Take corrective action where required. Unallocated balances must be worked on daily and check that all allocations are done Average of 60 Calls per day. Must work on 1000 overdue clients per month. Maintain a high quality of work. Identify and resolve problem accounts (daily). Helpdesk a Helpdesk note to be put on the system every time you work on an account. Check ageing on your allocated account set daily. Prevent the debtors book from ageing. Take corrective action where required. Unallocated balances must be worked on daily and check that all allocations are done



Altech Autopage

• Midrand, Gauteng, South Africa

• Credit Controller

  • May 2012 - Dec 2015

  Inbound and outbound call center Handling all debtors queries and escalating to relevant departments Capturing and allocation of payments & achieve monthly collection targets Monitor 30 days collection of outstanding payments. Update and monitor consumer customers details .e.g. banking details, credit card and process credit card payments (IVERI) Prepare process debit/credit notes, allocate payments Submit aged analysis reports to the credit supervisor or credit manager Produce deactivation notification reports Perform any other related duties as requested by Management Show less



Cell C

• South Africa
• Telecommunications
• 700 & Above Employee

• Credit Controller

  • Oct 2011 - Apr 2012

  Update customers ITC profiles Reactivate customer accounts Debtor refunds Update customer details Debit and credit journals Collecting on legal accounts Solving legal queries telephonically and in writing Closing accounts Sending updated statements to clients Update customers ITC profiles Reactivate customer accounts Debtor refunds Update customer details Debit and credit journals Collecting on legal accounts Solving legal queries telephonically and in writing Closing accounts Sending updated statements to clients



Vodacom

• South Africa
• Telecommunications
• 700 & Above Employee

• Credit Controller

  • Apr 2009 - Sep 2011

  Collections Handling incoming and outgoing calls Managing corporate collections portfolio Ensuring that bad debt is minimized 100% collection of billing target Cash allocating of customers payment Locking and unlocking of lines Follow-ups on non-payments Negotiate payments on accounts Customer relationship building and service Collections Handling incoming and outgoing calls Managing corporate collections portfolio Ensuring that bad debt is minimized 100% collection of billing target Cash allocating of customers payment Locking and unlocking of lines Follow-ups on non-payments Negotiate payments on accounts Customer relationship building and service