Experience

Calltronix (K) Ltd.

• Kenya
• Telecommunications
• 100 - 200 Employee

• Customer Service Representative

  • Jun 2021 - Present

  My responsibilities include: • Answering phones from customers professionally and responding to customers’ inquiries and complaints. • Researching required information using available resources. • Handling and resolving customers’ complaints regarding product sales to customer service problems. • Providing customers with the organization’s service and product information. • Processing orders and applications requested by the customer. • Identifying, escalating priority issues, and reporting to the high-level management. • Completing call notes and call reports as necessary and updating them in CRM. • Completing any training to stay abreast of product, service, and policy changes. Show less



Horizon Contact Centers Ltd

• Nairobi, Kenya

• Call Center Agent

  • Jan 2021 - May 2021

  My responsibilities as a call center agent included: • Answer incoming calls. • Management and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers • Research required information using available resources • Research, identify, and resolve customer complaints using applicable software • Process orders, forms, and applications. • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up on customer calls where necessary • Upsell products and services • Complete call logs and reports • Other duties as assigned Show less



Happyy Cow Limited

• Nairobi, Kenya

• Sales Agent

  • Jul 2018 - Jan 2021

  My responsibilities as a sales agent included: • Utilize business directories and leads from current clients to identify potential customers. • Stay in contact with new and current clients to promote new products as well as establish a customer base. • Assist customers in selecting products that meet their specifications and are also capable of satisfying their needs. • Provide product feature descriptions to aid customers in making proper choices. • Conduct product price negotiation as well as set terms of sale and service agreement. • Provide a periodic report on sales activities to keep management abreast of sales progress. • Carry out market surveys to obtain information on new products, pricing, and competition level. • Listen to customer complaints to recommend solutions. • Recommend product or modification to management based on statistics and professional opinion. Show less