Experience

Diamond Glass

• Ireland
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Production Planner

  • Oct 2021 - Present

  • Evaluating purchase orders to create suitable production schedules. • Estimating the amount of material, equipment, and labor required for production. • Promptly addressing and resolving production issues to minimize delays in production. • Coordinating production operations in accordance with material, labor, and equipment availability. • Recommending viable solutions to reduce production costs as well as improve production processes and product quality. • Effecting changes to production schedules to ensure that production deadlines are met. • Compiling status and performance reports and submitting them to management in a timely manner. • Promptly informing the relevant departments of changes to current production schedules. Show less



TELUS International Ireland

• Ireland
• Outsourcing/Offshoring
• 400 - 500 Employee

• Customer Service Specialist

  • Sep 2021 - Oct 2021

  • Assisting the Airbnb customers. • Provide professional and focused outbound and incoming call service. • Maintain a standard performance: average handling time, resolution and customer satisfaction. • Analysis of queries or issues, providing updates and resolutions to customers. • Log and keep records of customer queries. • Place orders and upgrades. • Work in conjunction with accounts team to help reduce company debtors. • Log technical faults, landline faults. • Answer customer queries over phone / email help desk and live chat. • Report issues to other departments to investigate and prevent further re-occurring issues. • Ensure updated maintenance of customer service database with new and relevant customer information. • Escalate any outstanding issues and customer complaints to CS manager. Show less



OCS

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Retail Security Officer

  • Dec 2018 - Aug 2021

  • Part-Time English Student | Advanced English Course | OHC, English School Ireland | 2017 - 2019 • Higher Diploma Student | 2019 - 2020 • Part-Time English Student | Advanced English Course | OHC, English School Ireland | 2017 - 2019 • Higher Diploma Student | 2019 - 2020



MWL Brasil

• Brazil
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Industrial Engineering Intern

  • Feb 2015 - Dec 2015

  • Supporting the routine of PPC (Planning and Production Control), mapping processes and production control. • Planning purchase of raw material, logistics, and improvement of the production lines. • Understanding and monitoring scheduled in-process PPC and makes ordinary data collection and statistics for quality problem discovery by process trial run. • Making quality reports based on the operations, functionalities, production data and reporting. • Attends meetings to follow up or verify corrective actions. • Applying sound technical judgment, statistical analysis, and quality tools to aid the resolution of complex problems. • Functioning effectively as part of cross functional and cross organizational teams, developing strong partnering relationships with Suppliers, Supply Chain, Manufacturing and Quality groups. • Controlling stock and the need of materials. • Monitoring the productive process and supply of finished products. • Software used: ERP SAP. Show less



MRS Logística S.A.

• Brazil
• Rail Transportation
• 700 & Above Employee

• Industrial Engineering Intern

  • Oct 2014 - Feb 2015

  • Supporting the management of transportation functions executed by third part, including load dispatch, carrier management, load tracking and bill payment. • Monitoring shipments, customs clearance, and receipt materials at company's stock. • Serving as a liaison between the distribution centre, purchasing, inventory management and logistic departments to ensure a proper flow of product through the supply chain. • Presenting analysis and suggesting recommendations to the senior leadership team • Rapidly developed an understanding of the company's operations and parlayed it into day to day activities • Purchase and order tracking of materials, term control of deliveries. • Monitoring the production process and finished products. • Software used: Oracle EBS. Show less