Group Sales Manager

• Mar 2020 - Present

Sales and Catering Coordinator/Executive Meeting Manager

• Sep 2016 - Feb 2020

Front Desk Agent/ Service Express Agent

• Feb 2011 - Sep 2016

 Answers and directs all external incoming telephone calls following Starwood’s telephone etiquette and answers all internally generated guest and delivery-related associate calls. Answers guests questions and assists them with their needs, ensuring all requests are followed through and completed and handles guest complaints and takes action to resolve problems. Follows all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited. Perform duties as front office agent as needed, as well as other duties request by management. Show less

Host/Server/Bartender

• Sep 2006 - Jul 2010

Host-Monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. Also answering the telephone, booking reservations and moving tables together to accommodate large parties. Server-Took food and beverage orders, placed orders, delivered orders, checked back after delivery of food to ensure guest satisfaction, observed guests to respond to any additional needs. Maintained table appearance by pre-bussing, checked drink levels, removed clutter and provided adequate napkins, etc Presented check for payment and provided change as needed Followed customer service, adult beverage and cash handling policies and procedures Keeps station clean, sets up and took down station tables appropriately Bartender- Collected money for drinks served. Checked identification of customers to verify age requirements for purchase of alcohol. Cleaned glasses, utensils, and bar equipment. Balanced cash receipts. Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. Stocked bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Served wine, mixed drinks and bottled or draft beer. Took beverage orders from serving staff or directly from patrons. Show less