Experience

UBA KENYA

• Kenya
• Banking
• 1 - 100 Employee

• Manager, Cash Management Centre

  • Jun 2020 - Present

  o Cash on premises: Monitor cash on premises limits in brancho Monitor the bank cash liquidity: Manage all cash per branch/ request for Central Banko Cash in transit and cash collection: Follow up all cash movement per branch and make sure all complaints are resolved within acceptable within TATo FCY Sourcing: Ensure FCY is available and sufficient in all the branches and ATMs o Branch Support: Provide operation support to all branches and Head Office operation staff and processors o Money Transfer Settlement: MoneyGram, M-PESA, Western Union and Africash Show less

• Customer Service Manager

  • Jan 2018 - May 2020

  o Manage Branch Cash Treasury and limitso Ensure steady and continuous supply of cash to branch operations and ATM operations.o Authorize payments as per credit limits and deposit balanceso Ensure processing, balancing and dispatch of daily clearing itemso Ensure all Branch GLs are prepared and balancing as at close of business every day.o Enforce Operational risk requirements including operating manual requirements, auditreport, frauds, excess control and dormant accounts administration.o Staff administration matters, staff complains and personal grievances.o Recommend staff for appropriate training.o Ensure proper staff leaves management.o Appraise and review staff reports and make appropriate recommendations Show less

• Cash Officer

  • Jan 2016 - Dec 2017

  o Vault & ATM Custodian: Dual custodian of the vault and safe of the branch. Ensure the safe and vault is secure at all times.o Cash Management: Cash posting from vault to teller and vice versa, from vault to ATM. Managing vault cash limits and arranging for (CIT) cash in transit to CBK.o Managing teller cash limits: Ensure correct details of the transaction have been captured then authorize above teller limit.o Daily transaction proof: Cross-checking previous day teller transactions and comparing with the system. Ensuring that there are no errors on the receipts.o Daily Reports: These vary from daily ATM reconciliation to daily general ledgers to daily cash position of the brancho Cash repatriation: Ensure all cash collected is repatriated and sealed according to CBK standards.o General supervision: Ensure tellers tills are dually locked at the end of the day as well as all tills are balanced. Step-in in case of any misunderstanding between the teller and customers. Ensure tellers are in line with the bank policies. Show less

• Customer Service Officer

  • Jul 2010 - Dec 2015

  o Banking hall management and administrative duties to the operations team.o Facilitating opening of accounts and registering of clients for prepaid cards.o Providing efficient service to the clients and ensuring customer satisfaction and retention.o Placing cheque book and ATM orders for the clients.o Resolving client complaints or escalating where necessary.o Preparing Daily reports on accounts opened, reactivated and closed.o Maintaining records of cheque books and ATM cards received at the branch.o Sending out daily, weekly and monthly e-statements to our clients.o Acting Cash Officer Show less

• Cashier/Funds Transfer Officer

  • Jul 2009 - Jun 2010

  o Accurately and efficiently make cash payments to customerso Preparing cash for repatriationo Ensure proper and accurate balancing of cash transactionso Cash cheques and pay out moneyo Issuance of manager’s chequeo Cash advance and expense processingo Term deposit booking and liquidationo Reliever to Cash Officer



Nairobi Water and Sewerage Company

• Intern

  • Jan 2009 - Mar 2009

  Receive and review correspondences. In charge of receiving and dispatching correspondence. Drafting of Memos Updating Staff Information Receive and review correspondences. In charge of receiving and dispatching correspondence. Drafting of Memos Updating Staff Information