Product Management Intern

• Jul 2023 - Present

Product Implementation and Service Delivery Manager(AML and Risk Management Products Team)

• Jan 2021 - Jul 2022

• Led the Anti Money Laundering and Risk Management Products Team in multiple projects execution and provided end to end project management support from inception through successful project delivery.• Liaised with business owners and technology executives in addressing blocking issues to achieve project goals successfully.• Managed the resources allocation and defined roadmaps for 30+ projects which have a net worth about $7M.• Supervised 8+ team members in performing quality control, risk management, and customer support.• Provided subject matter expertise proactively on key initiatives in collaboration with cross-organizational team for successful execution.• Designed and implemented onboarding learning process for new team members across various teams in Singapore, and Thailand which reduced the cost of onboarding in 33%.• Initiated and developed a comprehensive training program on IS020022 format migration in payment and compliance systems achieving a seamless transition. Show less

Application Consultant

• Aug 2014 - Dec 2020

• Analyzed and formulated details business requirements for 20+ customers including Tier 1 financial institutions in Singapore, Malaysia and Thailand and deployed tailored compliance and anti-fraud solutions (such as Sanction Screening application, Transaction Monitoring application, Duplicate Detection check application, and Anti-Fraud application).• Integrated compliance solutions with SWIFT payment system adhering to regional and local regulatory requirements as well as various inputs given from different lines of business.• Performed sales presentations for RFPs resulting in a 57% increase adoption rate of new services in both existing and new accounts.• Provided structured training for each client, including different user types across multiple financial institutions (e.g., compliance, audit, back-office operations users, IT, and security admin) along with applicable job aides.• Delivered first level support for any production defects and testing issues raised during project life cycle inclusive of root cause analysis and providing support for SaaS products.• Served as an Internal Business Analyst coordinating between customers project owners and in-house development team to determine feasibility and the scope of work on various projects. Show less

Senior Software Engineer

• Oct 2012 - May 2014

• Performed the development of core banking system and focused on Java web-based applications and server-side programming.• Supported the senior development team in System Design Architecture, Database Design, and User Requirement Analysis.• Assisted the delivery team with solving technical issues by providing viable work-around solutions and reviewing coding as needed.• Advised quality assurance team of 3-4 members with testing scenario/scope to ensure proper vetting of new or adjusted module. Show less

Software Engineer

• Sep 2011 - Jun 2013

• Developed settlement programs for transactions between major credit/ debit card payments.• Facilitated the end-to-end development of reporting service for the core banking system, including quality assurance testing.• Developed web services and API interfaces to communicate between different back-office applications.