Experience

RISD Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Educator

  • Jan 2023 - Present



UpRiseHer

• Providence, Rhode Island, United States

• Director of Operations

  • Jul 2022 - Present



The Sandra Feinstein-Gamm Theatre (The Gamm)

• United States
• Performing Arts
• 1 - 100 Employee

• House Manager

  • Jan 2019 - Present

  Front-facing representative to the general public, serving as main contact person for audience members before, during, and after performances Creates warm, welcoming environment, while resolving issues and complaints of patrons Communicates across departments (Stage Management, Box Office, Concessions, etc.) in an efficient and collegial manner to guarantee teamwork, public safety, and performance timeliness Documents performance notes in nightly house management report, which serves as a legal document in case of complaints or issues Show less



GALLERY NIGHT PROVIDENCE

• United States
• Artists and Writers
• 1 - 100 Employee

• Tour Guide

  • Jan 2019 - Present



Rhode Island Historical Society

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Assistant Director for the John Brown House Museum

  • Mar 2021 - Jul 2021

  Create interpretative exhibition text with Education staff to highlight underrepresented but important perspective Initiate "Collections Conversation:" in this virtual program, RIHS staff discuss and handle collections objects while attendees ask questions that help guide the conversationIdentify and implement new ways to activate the John Brown House Museum

• Assistant Director of the Newell D. Goff Center for Education and Public Programs

  • Jan 2016 - Feb 2021

  Collaborated with internal and external colleagues to execute 15+ events per year; handle logistics including tracking budgets, writing press materials, and gathering audience evaluation feedback for program optimizationDesigned social media content to promote educational materials and program offerings; engage with public on social media platforms to field questions from the public about Rhode Island history generally and the organization specificallyProduced and delivered new historical and architectural walking tours of Providence, including sell-out tours “Hurricane of 1938” and “Echoes of Gorham Manufacturing Company," collaboration with Rhode Island School of Design MuseumIntroduced new tech platforms to Historical Society, including FareHarbor (increased advance ticket buying), Hootsuite (streamlined social media management), and LinkTree (Instagram bio link platform)Created training materials for Society of Architectural Historians conference session that was adapted by Preserve Minneapolis for their tour guide training programAuthored virtual tour, “‘Places Please:’ Performing Arts in Downtown Providence,” for RhodeTour.orgPiloted Helping History and Heritage Happen, a monthly professional development series that covered topics related to museum education, collections stewardship, and volunteer managementFacilitated on-going training of volunteers, fostering community through relationship building, encouraging exploration of new interests and views of the museum, and advising on having conversations about difficult historical topicsSpearheaded the development of a printed and digital map of Smith Hill neighborhood: recruited volunteers to research ten historic sites; fact-checked and proofread text provided by volunteers; wrote supplementary text and introduction for publication; oversaw development of printed mapSupervised Visitor and Logistics Coordinator, Visitor Services Specialist, three Museum Clerks, and over ten walking tour guides Show less

• Visitor Experience and Logistics Manager at the John Brown House Museum

  • Apr 2014 - Jan 2016

  Key team member to communicate museum’s historical content in a compelling, engaging way, adapted to diverse needs of visitors of all ages Systematized scheduling process for on-site field trips for over 1,000 school children per year to better streamline and increase visitationOn-boarded volunteers at the John Brown House Museum, including training on delivering content with a customer service orientation and maintaining safety protocols in a public space



Trinity Repertory Company

• United States
• Performing Arts
• 1 - 100 Employee

• House Manager

  • Dec 2010 - Oct 2018

  Communicate with stage management during performances regarding patrons entering and exiting the house, especially through acting spaces; remain aware of the theater audience and space throughout performance in order to respond appropriately and in a timely way to any issue or emergency that may arise Train volunteer ushers on the general layout of the theatre and safety protocol in case of emergency, as well as review show-specific details and supervise seating period before performances Lead post-performance discussions with actors to engage audience members in thoughtful dialog relating to the show and its themes Supervise usher captains and bartenders throughout shifts, including the cleaning and maintaining of public spaces and working with patrons Ensure compliance with fire codes; be prepared to direct and assist audience members in the event of an emergency Acted as primary House Manager at Pell Chafee Performance Arts Center, a black box theatre that featured productions by the Brown Trinity MFA Program Show less



Brown University

• United States
• Higher Education
• 700 & Above Employee

• Office Assistant at the John Carter Brown Library

  • Jan 2013 - Apr 2014

  Recorded donations in Donor Perfect, an online fundraising platform, and processed gift receipts in a timely fashion; documented contacts between the Library and donors and maintain basic biographical information as needed Collaborated with the Manager of Administration and External Relations and Financial Manager in developing protocol for Donor Perfect database Supported events in the Library: set-up weekly Research Fellows’ lunch; cultivated lists for invitations and mailings; took reservations for public lectures; welcomed guests to talks in our Reading Room; provided general assistance throughout programs Assisted Fellowship Coordinator in John Carter Brown Library Fellowship selection process, including organizing supporting application materials for each candidate and creating rating documentation for selection process Initiated research on former Fellows, updating files on current professional Arranged hotel accommodations for Board of Governors members and guest lecturers Created documentation for financial gifts in Donor Perfect database Show less



Wheaton College Massachusetts

• United States
• Higher Education
• 500 - 600 Employee

• Program Coordinator, Admission Office

  • Sep 2008 - Jan 2013

  Coordinated campus events for visiting days and open houses for prospective students and their families: made arrangements with catering, audio/visual and event preparations departments; created distributable schedules; supervised the day's programmed events. Collected and processed college fair information for fall fairs: completed data entry on dates, times, locations and fees; disseminated information to counselors for review; communicated with fairs' hosts regarding attendance; paid fees in advance by credit card or through Accounts Payable office. Supervised over twenty part-time student employees: scheduled shifts, assigned general office work, oversaw data entry progress, and monitored large-scale projects. Oversaw the college's admission application filing process: ensured proper labeling of 3,000 - 4,000 files, organized distribution procedures for applications leaving the office, and maintained order and accuracy of shelving system. Communicated with students, families, and high schools about events, interviews, application questions, and admission decisions. Answered questions accurately regarding the admission process as well as Wheaton's student culture. Assisted in the writing and proofing process for admission materials, including acceptance letters. Ordered supplies for the office as needed throughout the year through corporate supplier, as well as various on-campus offices; reconciled institution-issued credit card expenses monthly. Coordinated mailings to staff and alumni for college fairs across the world. Show less