Experience

Tao Jiang Lawyers

• Law Practice
• 1 - 100 Employee

• Practical Legal Trainee

  • Nov 2022 - Dec 2022

  Melbourne, Victoria, Australia • Prepared and drafted commercial documents (i.e., Loan Agreement, Shareholder Agreement) • Drafted Points of Claim for civil claims at the VCAT • Prepared and drafted submissions on visa provisions (i.e., Visa 461) to Department of Home Affairs • Prepared Court Books in relation to ongoing cases • Drafted Affidavit and Initiating Application (i.e., substituted service, children arrangements and property settlements) • Prepared memos, briefs, letter to client and legal documents… Show more • Prepared and drafted commercial documents (i.e., Loan Agreement, Shareholder Agreement) • Drafted Points of Claim for civil claims at the VCAT • Prepared and drafted submissions on visa provisions (i.e., Visa 461) to Department of Home Affairs • Prepared Court Books in relation to ongoing cases • Drafted Affidavit and Initiating Application (i.e., substituted service, children arrangements and property settlements) • Prepared memos, briefs, letter to client and legal documents (i.e., Genuine Steps Certificate, Notice of Risk etc) • Conducted exhaustive legal research on various areas of law, including criminal law, family law and commercial law Show less



Australian Institute of Management

• Australia
• Education Administration Programs
• 100 - 200 Employee

• Customer Experience Officer

  • Jun 2021 - Dec 2022

  Adelaide, South Australia, Australia • Display strong telephone etiquette and handle difficult calls effectively • Regularly communicate with clients to ensure that they obtain positive experience • Identify and respond to clients concerns and implement changes to resolve issues in a timely manner • Monitor and utilize clients’ insights and data to drive satisfaction through initiatives to promote positive experience • Routinely evaluate CRM reports to identify problems and areas for improvement in procedures and… Show more • Display strong telephone etiquette and handle difficult calls effectively • Regularly communicate with clients to ensure that they obtain positive experience • Identify and respond to clients concerns and implement changes to resolve issues in a timely manner • Monitor and utilize clients’ insights and data to drive satisfaction through initiatives to promote positive experience • Routinely evaluate CRM reports to identify problems and areas for improvement in procedures and products • Manage CRM (i.e., Salesforce) with order specifics, client details, preferences and billing information whilst enforce data accuracy and consistency Show less



Administrative Appeals Tribunal Legal Advice Service (AATLAS)

• Legal Student Advisor

  • Mar 2021 - Jun 2021

  Adelaide, South Australia, Australia • Managed and responded to immediate requests from clients on urgent cases involving Centrelink and the AAT • Utilized WestLaw + LexisNexis to conduct legal research checking compliance with laws and regulations • Discreet management and organization of client information (i.e., both paper-based files and electronic files) to ensure privacy and confidentiality • Conducted client interviews with minimal supervision and built good rapport with clients via phone calls and emails… Show more • Managed and responded to immediate requests from clients on urgent cases involving Centrelink and the AAT • Utilized WestLaw + LexisNexis to conduct legal research checking compliance with laws and regulations • Discreet management and organization of client information (i.e., both paper-based files and electronic files) to ensure privacy and confidentiality • Conducted client interviews with minimal supervision and built good rapport with clients via phone calls and emails • Prepared and drafted correspondence (i.e., interview summary, file notes and letters of advice) Show less



AUG Student Services

• Professional Internship Program

  • Dec 2020 - Feb 2021

  Adelaide, South Australia, Australia • Planned and coordinated multiple projects using Word simultaneously to meet project deadlines • Arranged event logistics, venue scheduling, audio-visual equipment, transportation and displays • Promoted student events through various social media and email channels to inform people and encourage attendance • Regularly created articles and posts for social media platforms to drive company interest • Produced internal newsletter and employee communications to keep personnel informed… Show more • Planned and coordinated multiple projects using Word simultaneously to meet project deadlines • Arranged event logistics, venue scheduling, audio-visual equipment, transportation and displays • Promoted student events through various social media and email channels to inform people and encourage attendance • Regularly created articles and posts for social media platforms to drive company interest • Produced internal newsletter and employee communications to keep personnel informed of corporate events and programs Show less



Innovation & Commercialisation Services - University of Adelaide

• Australia
• Research
• 1 - 100 Employee

• Legal Intern

  • Dec 2020 - Feb 2021

  Adelaide, South Australia, Australia • Reviewed and modified legal contracts (i.e. variation and novation contract) • Conducted research on various types of intellectual property and delivered analysis to supervisors • Organized and maintained company’s Excel sheets to manage project agreements • Worked independently to meet deadlines and achieve objectives for assigned tasks



University of Adelaide

• Australia
• Higher Education
• 700 & Above Employee

• International Peer Study Mentor

  • Jul 2020 - Dec 2020

  Adelaide, South Australia, Australia • Supported first-year students during transition into university life with guidance and direction through online environment (i.e., Zoom) • Presented experiences on student life and promoted academic services and healthy decision making • Worked with students speaking English as second language, supporting individual progress despite barriers