Experience

Wanfuteng Bank

• Vanuatu
• Banking
• 1 - 100 Employee

• General Manager

  • Jul 2020 - Jul 2023

  Vanuatu Executive position responsible for development bank strategy, customer services, operations, payments, risk management, marketing, HR and Quality Assurance.



Air Vanuatu

• Vanuatu
• Airlines and Aviation
• 100 - 200 Employee

• General Manager Human Resources

  • Jan 2019 - Jun 2020

  Port Vila, Vanuatu - Developing and executing human resources processes, policies and strategies - Responsible for recruitment and retention of high performing employees - Strategic advisor to the Senior Executive Management and the Board of Directors - Development of learning and development programs for specialized positions (pilots/engineers) - Supervision of the human resources team - Ensure compliance with legal statutory requirements across Vanuatu, Australia and NZ - Lead and manage… Show more - Developing and executing human resources processes, policies and strategies - Responsible for recruitment and retention of high performing employees - Strategic advisor to the Senior Executive Management and the Board of Directors - Development of learning and development programs for specialized positions (pilots/engineers) - Supervision of the human resources team - Ensure compliance with legal statutory requirements across Vanuatu, Australia and NZ - Lead and manage succession planning requirements - Developed and implemented workforce planning in preparation for and during the COVID19 crisis Show less



OEC

• Brazil
• Civil Engineering
• 700 & Above Employee

• Principal Consultant and Owner- Operational Excellence Consultancy (OEC)

  • Sep 2016 - Oct 2017

  Port Vila, Vanuatu - Project managed the relocation of the UN Vanuatu Office to current location; including office fit-out, transportation logistics, physical security requirements, pre& post relocation requirements - Developed AML procedural documents for private companies in Vanuatu following legislative changes - Sub contracted by Audit firm to lead AML audits for Banks and private businesses - Engaged by IFC (WBG) to manage the Local Cards Interoperability Project in consultation with the Bankers… Show more - Project managed the relocation of the UN Vanuatu Office to current location; including office fit-out, transportation logistics, physical security requirements, pre& post relocation requirements - Developed AML procedural documents for private companies in Vanuatu following legislative changes - Sub contracted by Audit firm to lead AML audits for Banks and private businesses - Engaged by IFC (WBG) to manage the Local Cards Interoperability Project in consultation with the Bankers Association of Vanuatu Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Chief Operating Officer

  • Apr 2011 - Jul 2016

  Vanuatu - management of banking operations; including lending operations, payments processing, operational risk & Assurance, debt collections (retail consumers), project management, property & procurement management, information technology, Electronic Banking Support - people management via performance management and consequence management frameworks - stakeholder management and regulator engagement - project management - management of offshoring/outsourcing functions - vendor management… Show more - management of banking operations; including lending operations, payments processing, operational risk & Assurance, debt collections (retail consumers), project management, property & procurement management, information technology, Electronic Banking Support - people management via performance management and consequence management frameworks - stakeholder management and regulator engagement - project management - management of offshoring/outsourcing functions - vendor management and supplier on boarding - Restructuring of operations functions via effective change management - Country Business Continuity Director . Management and oversight of internal and external auditors requirements  - Managing operational costs in line with business budget via cost saving initiatives; and practising discretionary expense    -Business Continuity Director pre and post Category 5 Cyclone PAM in 2015 with key responsibility to ensure continuation of all functions within the business, relocation of staff to/from temporary location and the assurance of technology capability.

• Chief Operating Officer

  • Feb 2001 - Jul 2016

  Banking Operations, People Management, Operational Risk & Assurance, Property Management.

• Acting CEO ANZ Kiribati

  • Dec 2015 - Jan 2016

  Kiribati -Chair for the ANZ Kiribati Management Board forum  -Responsible for the provision of responses to the External KPMG Audit Management points  -Undertook review of key critical processes within Retail and Operations (e.g. ATM Cards/PINs issuance, Supplier On-Boarding, Accounts Payable Process, Fast Deposit Cheque Process, Reconciliations, GLOD review, Telling Process workaround during BC Events)  - Incident Management and Reporting (AUD Trade Loan Reconciliations, Vault Cash Variances,… Show more -Chair for the ANZ Kiribati Management Board forum  -Responsible for the provision of responses to the External KPMG Audit Management points  -Undertook review of key critical processes within Retail and Operations (e.g. ATM Cards/PINs issuance, Supplier On-Boarding, Accounts Payable Process, Fast Deposit Cheque Process, Reconciliations, GLOD review, Telling Process workaround during BC Events)  - Incident Management and Reporting (AUD Trade Loan Reconciliations, Vault Cash Variances, System Outages) -Management of customer complaints  - Initiated management engagement to review of controls not linked to Key Risks on COR  -Initiated management engagement to review and discuss key obligations that were not linked to Key Risks  -Review of the Global Credit Audit self disclosures in liaison with the Head of Emerging Corporate - Implemented training and review of the Business Continuity Plan Manual with the Kiribati Management Board  - Involved in discussions with Assurance Team on undertaking robust testing with a walk through of the end to end process  -ANZ Community visitation to the Special Needs School Languages

• Manager Operational Risk & Compliance & MLRO

  • Apr 2009 - Mar 2011

  vanuatu -Fulfilling the role as the ANZ Vanuatu Money Laundering Reporting Officer (MLRO)  -Promoting awareness to the business on ANZ’s position regarding Money-Laundering and Economic Trade Sanctions  - Ensuring ANZ Vanuatu’s compliance with ANZ’s requirements and local regulatory obligations  -Risk stakeholder in business initiatives and projects to ensure robust risk assessments undertake and adherence to compliance requirements  -Promoting awareness to the business on the Risk &… Show more -Fulfilling the role as the ANZ Vanuatu Money Laundering Reporting Officer (MLRO)  -Promoting awareness to the business on ANZ’s position regarding Money-Laundering and Economic Trade Sanctions  - Ensuring ANZ Vanuatu’s compliance with ANZ’s requirements and local regulatory obligations  -Risk stakeholder in business initiatives and projects to ensure robust risk assessments undertake and adherence to compliance requirements  -Promoting awareness to the business on the Risk & Compliance Framework requirements  -Effective stakeholder management and engagement in collating the Forum packs and chairing risk management forums– Risk Management Committee meetings, Leadership meetings, MLRO Teleconferences, Operational Risk Teleconferences  - Maintaining effective networks with the Reserve Bank of Vanuatu (Central Bank), Financial Intelligence Unit (FIU –Vanuatu Government), Financial Intelligence Operations (FIO – ANZ), ANZ Group Investigations, Pacific Risk and Vanuatu Police Force.  -Effective monitoring of internal and external audit outcomes to completion -Overall management of Quality Assurance Testing and implementation of recommendations  Initial undertaking of investigations related to internal/external fraud and non compliance of procedures and policies  - Providing support to the Risk Team, Cook Islands. Show less



ANZ Vanuatu

• Manager Projects

  • Oct 2008 - Mar 2009

  -Provide supporting role to Chief Operating Officer of ANZ Vanuatu -Staff management across all teams; including coaching, performance management, management of absences - Provide a supporting role to project implementation and process reviews for back office functions  -Establish processes to support back office processes and managementof suspense accounts - Streamline back office processes to improve efficiency and turnaround times between consumer lending back and front… Show more -Provide supporting role to Chief Operating Officer of ANZ Vanuatu -Staff management across all teams; including coaching, performance management, management of absences - Provide a supporting role to project implementation and process reviews for back office functions  -Establish processes to support back office processes and managementof suspense accounts - Streamline back office processes to improve efficiency and turnaround times between consumer lending back and front office Show less

• Manager Operations & Business Support, Pacific (Asia Pacific)

  • Sep 2007 - Oct 2008

  Melbourne, Australia -First point of reference for Pacific countries to resolve operational queries, feedback and escalation of issues  -Procurement – hardware (ATM/POS devices computers), consumables, collaterals, stationery  Vendor management for all Pacific Countries  -Work with Chief Operating Officers in assisting countries to drive the growth agenda and manage day-to-day operational issues  -Stakeholder management in terms of resolving operational queries on behalf of the countries … Show more -First point of reference for Pacific countries to resolve operational queries, feedback and escalation of issues  -Procurement – hardware (ATM/POS devices computers), consumables, collaterals, stationery  Vendor management for all Pacific Countries  -Work with Chief Operating Officers in assisting countries to drive the growth agenda and manage day-to-day operational issues  -Stakeholder management in terms of resolving operational queries on behalf of the countries  -Stakeholder management in respect of implementation of changes, providing guidance, responsible for project management, knowledge transfer and change management  - Conduit of contact on operational issues between ANZ Group departments and Pacific HQ and Pacific countries  -Project coordination - Business case development in preparation for submission to Pacific Project Review Council  - Prioritisation of projects in liaison with countries to understand country priorities  - Act as liaison with Technology engagement team to prioritise Work requests related to Pacific projects on behalf of countries.  -Manage people in-country and motivate them to achieve desired outcomes  -Build capability in-country to develop operational excellence Show less

• Head of Personal Financial Services

  • Oct 2004 - Feb 2006

  Vanuatu -Retail portfolio advisor to the ANZ Vanuatu Executive Team (reporting to the CEO)  - Contributing to growth of income by increasing sales of personal products and minimising expense lines  -Development of sales plan to achieve country income targets and operate within allocated budget  Development of sales strategies and initiatives to achieve sales targets and plans within budget set by country  -Vanuatu Sales Reporting to Melbourne Head Quarters and provide weekly update of… Show more -Retail portfolio advisor to the ANZ Vanuatu Executive Team (reporting to the CEO)  - Contributing to growth of income by increasing sales of personal products and minimising expense lines  -Development of sales plan to achieve country income targets and operate within allocated budget  Development of sales strategies and initiatives to achieve sales targets and plans within budget set by country  -Vanuatu Sales Reporting to Melbourne Head Quarters and provide weekly update of sales volume against target, and income tracking against consumer products income lines  -Efficient management of customer flows and Teller performance via Qmatic  -Ensuring ATM reliability by effective ATM cash management processes.  -Assisting with designing implementation plan for branch merger (Acquisition of Bank D’Hawaii)  Involvement in the design of robust account opening processes to minimise AML risks to the business  - Foresee overall management of 2 branch operations in Port Vila and 1 branch in Luganville, Santo.

• Manager People Capital

  • Mar 2003 - Sep 2004

  Vanuatu -Human Resources advisor to ANZ Vanuatu Executive team (reporting to the CEO)  -Efficient management of International assignees, during expatriation and repatriation  - Efficient management of remuneration systems and process including reward and recognition schemes  - Promote, monitor and reporting of People Capital policies and compliance  - Supporting and guiding management on staff turnover  -Managed staff engagement process in collecting and communicating results… Show more -Human Resources advisor to ANZ Vanuatu Executive team (reporting to the CEO)  -Efficient management of International assignees, during expatriation and repatriation  - Efficient management of remuneration systems and process including reward and recognition schemes  - Promote, monitor and reporting of People Capital policies and compliance  - Supporting and guiding management on staff turnover  -Managed staff engagement process in collecting and communicating results  - Facilitated discussions with staff and management on solutions to address issues and concerns raised from engagement survey results  -Establish and implement robust recruitment process, with high involvement and input in hiring and exits of personnel  -Provide Performance Management process coaching and facilitated performance management reviews and calibration meetings  - Compliance with risk policies and procedures; communication around people policies to new and existing employees  - Involvement in discussions on the Bank d’Hawaii acquisition plans regarding staff benefits re-alignment/review



Le Meridien Hotel

• Hospitality
• 1 - 100 Employee

• History Graduate Trainee

  • Jul 2001 - Dec 2001

  -Completion of 6 month internship as part of the Bachelors program which consisted of rotation throughout all department of the Hotel - Rotation through Guest Relations, Human Resources, Housekeeping,Kitchen, Reservations - Development of staff training plan and Customer Services training pack -Submission of internship report which resulted in improvements to the operations of Le Meridien Hotel operations