Experience

Xavier Marks

• Indonesia
• Real Estate
• 1 - 100 Employee

• Expert Advisor - XMarks Paradise

  • Aug 2023 - Present

  Bali, Indonesia



Body Factory Bali

• Indonesia
• Wellness and Fitness Services
• 1 - 100 Employee

• Assistant Manager at Dispensary by Body Factory

  • Jan 2023 - Dec 2023

  Bali, Indonesia • Manage to run the restaurant’s daily operational directly under the Head Chef’s supervision. • Succeeded in increasing the restaurant’s staff performance, service quality, and structured daily operational management by 2 (two) times higher. • Coordinate daily front and back of house restaurant operations. • Maximize the value of an appealing atmosphere in the restaurant by continuously paying attention to customer’s feedbacks and finding creative solutions when issues arise and… Show more • Manage to run the restaurant’s daily operational directly under the Head Chef’s supervision. • Succeeded in increasing the restaurant’s staff performance, service quality, and structured daily operational management by 2 (two) times higher. • Coordinate daily front and back of house restaurant operations. • Maximize the value of an appealing atmosphere in the restaurant by continuously paying attention to customer’s feedbacks and finding creative solutions when issues arise and elaborate that to management’s innovations. • In charge of customer relationship by interacting with guests to get feedback on product quality and service level. • Maximize customer satisfaction and responded to customer complaints. • Completed Leadership & Appraisal Training provided by BFB’s HR Team. • Train restaurant staff following the company’s policies and procedures. • Appraise staff performance and provided them with constructive review and feedback • Organize daily schedules of the staff and supervised daily shift operations. • Record payroll data by managing the business cashflows of the restaurant and ensuring all end of day cash-outs are correctly completed. • Control operational costs and identified ways to cut waste. • Maintain safety and food quality standards, managed inventory, and created weekly and monthly revenues, expenses and employee’s development progress. • Review product quality and researched new vendors. • Takes part in the management and preparation process of the parent company’s events. Show less



PT. Sari Coffee Indonesia (Starbucks Indonesia)

• Indonesia
• Food and Beverage Services
• 700 & Above Employee

• Barista Lead

  • Oct 2018 - Jan 2023

  Sidoarjo, East Java, Indonesia - Developed a growth strategy focused both on financial gain and customer satisfaction. - Implemented shift protocols and train all baristas to ensure efficient, friendly service, and high-quality coffee. - Managed shifts while upholding standards, product quality, and cleanliness. - Managed quality systems & processes, operations for service excellence, and productivity improvement. - Maintained displays & inventories. - Mentored team members to ensure consistency and quality of… Show more - Developed a growth strategy focused both on financial gain and customer satisfaction. - Implemented shift protocols and train all baristas to ensure efficient, friendly service, and high-quality coffee. - Managed shifts while upholding standards, product quality, and cleanliness. - Managed quality systems & processes, operations for service excellence, and productivity improvement. - Maintained displays & inventories. - Mentored team members to ensure consistency and quality of coffee preparation, professionalism, patron service, hygiene & cleanliness - Offered constructive feedback to team members to ensure consistency and quality of coffee preparation, professionalism, patron service hygiene & cleanliness. - Prepared and served beverages & snacks, ranging from simple to elaborate ones. - Promoted and recommended menu options to customers. - Provided specialty coffee service and various methods of brewing. - Promoted the company’s products/services addressing or predicting clients’ objectives. - Regularly conducted coffee tasting and non-coffee drinks to maintain standards and develop the palate. - Supervised bar service. Show less



Xavier Marks Tjandra Nyoto

• Real Estate Agent & Broker

  • Sep 2018 - Jul 2022

  Surabaya, East Java, Indonesia - Advise home sellers on how they better prepare their homes for listing and showings. - Assist buyers with visiting properties and work with buyers during the sale. - Compile lists of real estate properties with details regarding their location, square footage, and features. - Conduct ongoing market research, develop, and manage strategic partnerships to grow business. - Create and implement processes and policies to support the overall business. - Drive the end-to-end sales… Show more - Advise home sellers on how they better prepare their homes for listing and showings. - Assist buyers with visiting properties and work with buyers during the sale. - Compile lists of real estate properties with details regarding their location, square footage, and features. - Conduct ongoing market research, develop, and manage strategic partnerships to grow business. - Create and implement processes and policies to support the overall business. - Drive the end-to-end sales process. - Establish a network of mortgage lenders, contractors, and legal attorneys to whom you can refer clients. - Evaluate clients’ financial abilities and research properties within their buying power. - Handle all aspects of fieldwork from planning to completion. - Help buyers locate properties within their desired geographical area, price range, and other criteria - Identify and research potential clients. - Inspect the condition of premises and organize for necessary maintenance or inform property owners of maintenance needs. - Negotiate contract terms with clients and communicate with stakeholders. - Make and give presentations to prospective clients and internal executives. - Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements, and leases. - Promote the sale of properties through open houses, and engagement in multiple listing services, and advertisements. - Recognize engagement issues and propose reasonable and effective solutions. - Understand buyer personas to match the right buyers with the right property. - Work with the pricing/marketing department to create rate proposals. Show less