Experience

Viv Technologies

• Canada
• Software Development
• 1 - 100 Employee

• Product Manager

  • Oct 2022 - Present

  Toronto, Ontario, Canada Investigating problems, and designing solutions for home care practice management. I work with developers, designers, and customers to determine the best ways to solve today and tomorrow's home care challenges, and improve.



Mavencare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Product Manager

  • Sep 2021 - Oct 2022

  Toronto, Ontario, Canada Investigating problems, and designing solutions for home care practice management. I work with developers, designers, and customers to determine the best ways to solve today and tomorrow's home care challenges, and improve.

• Junior Product Manager

  • Jul 2020 - May 2022

  Toronto, Ontario, Canada

• IT Analyst

  • Feb 2018 - Jul 2020

  Toronto, Canada Area Manage physical IT resources Managing and implementing Five9 autodialler Organizing and managing internal operational systems (HelpScout, Slack, GSuite)

• Logistics Specialist

  • Jun 2017 - Aug 2018

  Toronto, Canada Area Scheduling, coaching, and supervising hundreds of caregivers to ensure timely and quality provision of service Payroll Auditing Process analysis and improvement Data analysis



Hospice Niagara

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Financial Administrative Assistant - Student

  • May 2016 - Aug 2016

  St. Catharines, ON Increased accounting efficiency and accuracy through process improvement, and high proficiency when accounting for 20,000 tickets for car draw lottery fundraiser • Provided key insights to drive community relations strategy through analysis of several years of donation data, leading to the creation of a full-time analysis position based on my work • Ensured visitor satisfaction by providing efficient, friendly service, in a highly emotionally sensitive setting



Brock University

• Canada
• Higher Education
• 700 & Above Employee

• AODA & Human Rights Assistant

  • Jan 2016 - Apr 2016

  St. Catharines Supported policy communications by developing articles and timelines for the AODA Plan for the organization • Enhanced policy development by analyzing and providing additions to policies that were being redeveloped • Improved AODA and disability rights training by redeveloping modules for face-to-face training sessions

• Financial Administrative Assistant - Student

  • May 2015 - Aug 2015

  St. Catharines, Ontario, Canada Increased accounting efficiency and accuracy through process improvement, and high proficiency when accounting for 20,000 tickets for car draw lottery fundraiser • Provided key insights to drive community relations strategy through analysis of several years of donation data, leading to the creation of a full-time analysis position based on my work • Ensured visitor satisfaction by providing efficient, friendly service, in a highly emotionally sensitive setting



RBC Capital Markets

• Canada
• Investment Banking
• 700 & Above Employee

• Project Administrative and General Office Support (Co-op)

  • Sep 2014 - Dec 2014

  155 Wellington Street, Toronto, ON • Enhanced project documentation and tracking efficiency by identifying problems and improving related processes • Reduced work time for an annual system information change by developing an efficient process for identifying necessary changes from an internal client • Ensured clear communication writing clearly and concisely in update reports and e-mails with senior level staff.



BRR Logistics

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Picker

  • Apr 2013 - Aug 2014

  Brampton, Ontario Picking product to fulfill orders Organizing and wrapping skids for shipment Cleaning freezer



MusicFest Canada

• Canada
• Musicians

• Assistant Stage Manager

  • May 2014 - May 2014

  Richmond, British Columbia Assisted in rearranging stages between performances Worked with stage manager to plan stage change-overs Directed other volunteers to complete tasks Provided accurate information to festival participants Reported to upper management