Experience

Dog Friendly Co.

• Australia
• Retail
• 1 - 100 Employee

• Customer Service Manager

  • May 2023 - Present

  Manage and monitor inventory levels Collaborate with warehouse staff on portal, inventory, and shipment issues Handle affiliate matters Address escalations from customer service team Perform reporting, data analysis, and forecasting

• Senior Virtual Assistant

  • Aug 2022 - May 2023

  New South Wales, Australia Manages and monitors inventory levels Responds to inquiries and maintains customer satisfaction via Zendesk Processes returns through Shopify and tracks them on Airtable Manages and oversees social media content Performs ad-hoc tasks daily



WMCR Trucking Services Corp.

• Bookkeeper & Payroll Administrator

  • Oct 2022 - Present

  Bulacan, Central Luzon, Philippines Records financial transactions (billing, purchases, fuel costs, truck maintenance expenses) Reconciles fuel and maintenance invoices with actual costs Handles payroll tax returns and necessary reports Calculates and manages truck drivers' pay Address payroll issues and questions with employees



Pawsit

• United States
• Consumer Services

• General Virtual Assistant

  • Jun 2021 - Jul 2022

  National Capital Region, Philippines Responds to inquiries and maintains customer satisfaction by handling Live Chat and Email via Zendesk Sends weekly reports to help the client gain insight on sales and losses Processes returns and refunds through Shopify and tracking then on spreadsheet Performs ad-hoc tasks daily



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Order to Cash Associate

  • Sep 2019 - Jun 2021

  [Australia and New Zealand accounts] Process on the system Credit/Debit notes Attends to Customer’s queries, ensures timely resolution, and escalates to respective resolution owners. Performs Accounts Receivable related tasks assigned whenever necessary.

• Order to Cash Associate

  • Jul 2017 - Sep 2019

  Meycauayan, Central Luzon, Philippines [Malaysia and Singapore accounts] Handle customer returns, checking product condition and policy compliance Calculate and issue refunds promptly and accurately Communicate with account holders to resolve return issues Keep precise records of returns, refusals, and refunds Contribute to AR/O2B improvement efforts Complete assigned Accounts Receivable tasks as needed



Punongbayan & Araullo

• Auditor

  • Dec 2015 - Jan 2016

  Philippines Audit of (3) Guinness World attempt of INC.



Commission on Audit

• Philippines
• Government Administration
• 700 & Above Employee

• Auditor

  • Apr 2015 - Jun 2015

  Quezon City, National Capital Region, Philippines Prepares Schedule of Dormant Accounts, Financial Statement Summary, Schedule of Taxes, Schedule of Personal Services, Notes to Financial Statement, Balance Sheet and Statement of Operation. Performs Post-audit of Accounts - Check Disbursements. Analyzes Overdue Collections and Deposits.