Experience

SMT GB

• United Kingdom
• Machinery Manufacturing
• 100 - 200 Employee

• Customer Support Centre Manager - SMT GB

  • Jul 2008 - Present

  Warrington



Volvo Construction Equipment

• Sweden
• Machinery Manufacturing
• 700 & Above Employee

• Customer Support Centre Manager

  • Jul 2007 - Present

  Warrington, United Kingdom Management of the Parts & Service operations for the North West Region of England, supporting Volvo Construction Equipment customers and their equipment. Small team big results!



Alfred McAlpine

• Facilities Services
• 1 - 100 Employee

• Support Manager

  • Aug 2003 - Jul 2007

  Leicester, United Kingdom Providing engineering support for fleet of capital equipment working for quarry operators in the Leicestershire area. Meeting and exceeding availability KPI's over contract duration.



Finning (UK) Ltd

• Project Manager (M6Toll)

  • Feb 2001 - Jul 2003

  Cannock, Staffordshire Managing the engineering & customer support for the Caterpillar equipment used on the project throughout its construction phase. Achieving maximum availability and financial return for the customer and Finning UK.



Finning UK Ltd

• Service Manager

  • Apr 1998 - Feb 2001

  Cannock, Staffordshire Managed the Parts & Service operation for Cannock Branch

• Product Support Salesman

  • Jun 1992 - Apr 1998

  Glasgow, United Kingdom Responsible for Parts & Service sales & customer support for East Central Scotland and the Borders.

• Field Service Engineer

  • Jan 1981 - Jun 1992

  Glasgow, United Kingdom On-site repairs to all models of Caterpillar equipment including a two year period as lead engineer at Dalquhandy OCCS maintaining a fleet of equipment for Crouch Mining.



Finning

• Machinery Manufacturing
• 700 & Above Employee

• Engineering Apprentice

  • Aug 1976 - Aug 1980

  Glasgow, United Kingdom Training to be an Earthmoving Equipment Engineer