William Wong

Solutions Architecture and Customer Success, Frame at Dizzion Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
San Mateo, California, United States, US

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Solutions Architecture and Customer Success, Frame
      • Jun 2023 - Present

    • United States
    • Software Development
    • 700 & Above Employee
    • Solutions Architecture and Customer Success, Frame
      • Aug 2018 - Jun 2023

      San Mateo, California

    • United States
    • Software Development
    • 1 - 100 Employee
    • Head of Enterprise Solutions
      • 2016 - Aug 2018

      San Francisco Bay Area

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Executive Director
      • 2013 - 2016

      Palo Alto

    • Executive Advisor
      • 2001 - 2013

      Provided advisory services to Internet startups and established companies needing to leverage information technologies and solutions, operations, and product strategy to gain competitive advantage. Performed early-stage technology company and enterprise solution vendor due diligence on behalf of multinational companies, venture capital firms, and private investors to determine appropriateness of fit to market and/or risks to enterprise. Works with teams to recommend migration strategies… Show more Provided advisory services to Internet startups and established companies needing to leverage information technologies and solutions, operations, and product strategy to gain competitive advantage. Performed early-stage technology company and enterprise solution vendor due diligence on behalf of multinational companies, venture capital firms, and private investors to determine appropriateness of fit to market and/or risks to enterprise. Works with teams to recommend migration strategies and execute implementation plans. Show less

    • Software Development
    • 1 - 100 Employee
    • EVP and GM, Merchant Solutions Group
      • 2008 - 2010

      Responsible for profitability, customer growth, product management and development of TotalTransact, a merchant-targeted payments processing service that provided convenient, multi-channel (physical, MOTO, Internet) check, eCheck, and card payment acceptance, origination, and depositing services. Streamlined customer on-boarding and servicing processes in conjunction with adoption of sales force automation/CRM solutions to improve time to revenue and increase customer and channel partner… Show more Responsible for profitability, customer growth, product management and development of TotalTransact, a merchant-targeted payments processing service that provided convenient, multi-channel (physical, MOTO, Internet) check, eCheck, and card payment acceptance, origination, and depositing services. Streamlined customer on-boarding and servicing processes in conjunction with adoption of sales force automation/CRM solutions to improve time to revenue and increase customer and channel partner satisfaction.

    • CTO and EVP, Engineering
      • 2003 - 2008

      Provided the technology vision and engineering leadership for all NetDeposit product initiatives and developed strategies for leveraging NetDeposit's patented Check21 technologies. Established technical, solution and delivery credibility, enabling deal closure and successful delivery with major US banks and check processors. Responsible for enhancing the company's technical and operational competitive advantages through combination of internal development and integration of solutions from… Show more Provided the technology vision and engineering leadership for all NetDeposit product initiatives and developed strategies for leveraging NetDeposit's patented Check21 technologies. Established technical, solution and delivery credibility, enabling deal closure and successful delivery with major US banks and check processors. Responsible for enhancing the company's technical and operational competitive advantages through combination of internal development and integration of solutions from selected business and technology partners.

    • Director, Data Center Operations
      • 1999 - 2001

      Built and managed data center, QA, and Web development teams and voice, data, and data center infrastructure-related vendor relationships to create and support a SaaS-based direct marketing service leveraging the financial services industry channel for highly personalized ad and content delivery to consumers.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Manager, Engineering
      • 1995 - 1999

      Managed software engineering and professional services teams in Santa Clara and Bangalore developing and deploying Internet SET and SSL credit card payment systems to financial institutions (card gateways vGATE), merchants (virtual point of sale systems vPOS), and consumer wallets (vWALLET) worldwide. Multiple product releases in 3 years with card gateway deployments in US, Canada, Japan, Italy, Germany, Singapore, Spain, and Latin America. Acquired VeriFone.

    • Project Manager
      • 1993 - 1995

      Palo Alto, CA Led project teams at Enterprise Integration Technologies to develop and evangelize first examples of Internet technologies and e-commerce systems: Internet retailer, credit card payment protocol, Web analytics, and Web security solutions. Managed the technical team supporting CommerceNet (www.commerce.net) and advised its members on e-commerce project definition and implementations. Acquired by VeriFone.

Education

  • Stanford University
    Ph.D., EE
    1989 - 1993
  • Stanford University
    MS, EE
    1988 - 1989
  • Stanford University
    BS, EE
    1984 - 1988
  • Santa Rosa High School
    1981 - 1984

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