Experience

Everight Diagnostic & Laboratory Services Limited

• Nigeria
• Medical and Diagnostic Laboratories
• 1 - 100 Employee

• Customer Service Executive

  • Mar 2019 - Present

  Abuja, Federal Capital Territory, Nigeria • Assist patients with test inquiries, appointment scheduling, and test preparation guidelines. • Greet and assist patients and healthcare providers in person and over the phone. • Resolving customer issues and concerns with empathy and maintaining a high level of customer satisfaction. • Supporting the laboratory team in sample handling, labeling, and documentation. • Liaising between healthcare providers and laboratory technicians to ensure timely and accurate test results… Show more • Assist patients with test inquiries, appointment scheduling, and test preparation guidelines. • Greet and assist patients and healthcare providers in person and over the phone. • Resolving customer issues and concerns with empathy and maintaining a high level of customer satisfaction. • Supporting the laboratory team in sample handling, labeling, and documentation. • Liaising between healthcare providers and laboratory technicians to ensure timely and accurate test results delivery. • Collaborate with the laboratory team to prioritize urgent tests and communicate critical results. Show less



, TREFORDIP COMPANY

• Personal Assistant

  • Feb 2016 - Feb 2019

  ABUJA • Managed complex calendar scheduling, appointments, and travel arrangements. • Screened and directed phone calls and emails, handling inquiries and requests on behalf of the executive/individual. • Acted as a liaison between the executive/individual and internal/external stakeholders. • Acted as a liaison between the executive/individual and internal/external stakeholders. • Prepared and edited documents, presentations, and reports. • Assisted with personal errands and tasks… Show more • Managed complex calendar scheduling, appointments, and travel arrangements. • Screened and directed phone calls and emails, handling inquiries and requests on behalf of the executive/individual. • Acted as a liaison between the executive/individual and internal/external stakeholders. • Acted as a liaison between the executive/individual and internal/external stakeholders. • Prepared and edited documents, presentations, and reports. • Assisted with personal errands and tasks, maintaining a high level of discretion and confidentiality. Show less



URBAN OUTFIT

• India
• Retail

• URBAN OUTFIT

  • May 2013 - Mar 2014

  Lagos, Nigeria • Responded to customer inquiries and directed them to the appropriate departments. • Managed office inventory and ordered supplies as required. • Handled travel arrangements and accommodation bookings for staff and clients. • Prepared and proofread reports, presentations, and other materials for internal and external distribution. • Maintained and updated employee records, databases, and HR-related documentation. • Supported senior executives and managers with daily… Show more • Responded to customer inquiries and directed them to the appropriate departments. • Managed office inventory and ordered supplies as required. • Handled travel arrangements and accommodation bookings for staff and clients. • Prepared and proofread reports, presentations, and other materials for internal and external distribution. • Maintained and updated employee records, databases, and HR-related documentation. • Supported senior executives and managers with daily administrative tasks, including scheduling, correspondence, and meeting coordination. Show less