Experience

Homeroom

• United States
• Education Administration Programs
• 1 - 100 Employee

• Operations and Technical Lead

  • Aug 2018 - Sep 2020

  San Francisco, California, United States Fielded questions from all of our different types of customers ranging from parents to business owners about how our platform works and how it would help them. I worked with our engineers to help resolve any issues and develop make our platform better for all of our users. If there were any ways to help our team internally, I would see if the engineers could create an API that would help streamline our internal processes. If the engineers were unable to prioritize our ask, I would set… Show more Fielded questions from all of our different types of customers ranging from parents to business owners about how our platform works and how it would help them. I worked with our engineers to help resolve any issues and develop make our platform better for all of our users. If there were any ways to help our team internally, I would see if the engineers could create an API that would help streamline our internal processes. If the engineers were unable to prioritize our ask, I would set about creating queries to help give us information we needed as a stop-gap until they had the ability to do so. Show less



Byte Foods

• Inventory Control Manager

  • May 2016 - Sep 2017

  San Francisco Bay Area Worked in operations and logistics and helped manage employees, contractors, and vendors. I managed day-to-day operations of food purchasing and inventory management for over 300 units with about $400,000 worth of inventory at a time. Automating and documenting processes were key to training employees on processes pertaining to their duties.



Pantry

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations

  • Feb 2014 - May 2016

  San Francisco Bay Area Maintained client relationships and helped with any issues that arose with any of our units. I helped out with day-to day-day operation, helped manage and track production of units and encoded tags, and created operating procedures and troubleshooting guides.



SaveUp

• Marketing & Customer Service Associate

  • Feb 2013 - Feb 2014

  San Francisco Bay Area Analyzed support emails for patterns/issues for the engineering team and resolved issues. This involved using the Intuit API responses and Partner Platform to determine cause of issues and replied back to users to help them resolve any issues that did not need engineering support. I created Help Center content through Desk.com for website and iOS app. I helped develop a streamlined process to handle prize claims for SaveUp winners and work with engineers to automate the process which cut hours… Show more Analyzed support emails for patterns/issues for the engineering team and resolved issues. This involved using the Intuit API responses and Partner Platform to determine cause of issues and replied back to users to help them resolve any issues that did not need engineering support. I created Help Center content through Desk.com for website and iOS app. I helped develop a streamlined process to handle prize claims for SaveUp winners and work with engineers to automate the process which cut hours of work each day. Show less



Oakland Housing Authority

• Government Administration
• 100 - 200 Employee

• Housing Authority Rep I

  • Feb 2011 - Aug 2012

  Oakland, California, United States Worked with landlords and tenants to help them understand what the Department of Housing and Urban Development's Section 8 program. This also required me to inspect their units to ensure the tenants and landlords were in compliance under Housing and Urban Development's Housing Quality Standards as well as make sure the tenants were income qualified. If they were in compliance, I negotiated rental contracts between landlords and prospective tenants.



Radius Services

• Permit Notification Specialist

  • Jul 2010 - Jan 2011

  San Francisco, California, United States In this role, I would walk the San Francisco neighborhoods to confirm addresses are correct for map and elist production. I would then create a permit notification package which included maps, elists, and cds for contractors, developers, architects, and planners that would then be sent off to the San Francisco Planning Department.



BRIDGE Housing Corporation

• United States
• Real Estate
• 100 - 200 Employee

• Occupancy Specialist

  • Jun 2008 - May 2010

  San Francisco, California, United States I was required to use knowledge of of occupancy regulations pertaining to HUD Section 42 and other programs to review income certification for files of assigned properties in portfolio. I generated, collected, and tracked appropriate documentation to verify annual income and assets for each household in portfolio. This included daily updates within the Yardi database with current certification/property information. In addition, I attended, prepared, and responded to audits for each… Show more I was required to use knowledge of of occupancy regulations pertaining to HUD Section 42 and other programs to review income certification for files of assigned properties in portfolio. I generated, collected, and tracked appropriate documentation to verify annual income and assets for each household in portfolio. This included daily updates within the Yardi database with current certification/property information. In addition, I attended, prepared, and responded to audits for each property for Tax Credit Allocation Committee and investors. I trained site staff and was an ongoing resource for their questions on compliance and Yardi.

• Waitlist Administrator

  • Apr 2006 - Jun 2008

  San Francisco, California, United States Maintained the waitlist databases in Microsoft Works for over 20 properties at central office. I corresponded with organizations and prospective applicants in affordable housing through email and written communication and coordinated with over 20 property managers and 7 supervisors to fill vacancies with qualified applicants based on income and household size. I also researched various city and county websites for various information that were necessary to the job.



Bay Staffing Solutions

• Temp

  • Feb 2006 - Apr 2006

  •Performed data entry for BRIDGE Housing Corporation in Yardi •Reconciled properties' general ledgers •Act as Human Resource Generalist for Connetics Corporation



Sacrament Mutual Housing Association

• Student Intern

  • Apr 2005 - Jul 2005

  •Planned and executed grand opening of affordable housing complex •Maintained contact and organize booths for community services at grand opening •Proposed developable sites for affordable housing with the use of county assessors' website •Assisted fund developer in marketing and creation of press packets



University of California, Davis Law School

• Student Assistant

  • Sep 2002 - Apr 2004

  •Assisted different departments: Admissions', Deans' Office, Registrar's Office, and Outreach •Provided information for incoming students of available resources •Handled phones, scheduled meetings, performed data entry •Maintained student records