Experience

CIA Medical

• United States
• Medical Device
• 1 - 100 Employee

• Account Manager

  • Feb 2014 - Present

  Managed essential tasks for client and vendor accounts including customer service, purchasing, inventory, invoicing, and shipments. Prioritized work and faced new tasks at a moment’s notice to maximize project success. Streamlined processes and maintained open communication with clients and vendors to ensure timely delivery of medical supplies and equipment. Handled all projects with professionalism and a positive, can-do approach. •Responded to incoming customer questions and… Show more Managed essential tasks for client and vendor accounts including customer service, purchasing, inventory, invoicing, and shipments. Prioritized work and faced new tasks at a moment’s notice to maximize project success. Streamlined processes and maintained open communication with clients and vendors to ensure timely delivery of medical supplies and equipment. Handled all projects with professionalism and a positive, can-do approach. •Responded to incoming customer questions and concerns, including delivery schedules, order tracking, inventory, and product details. Delegated returns and refunds and addressed restrictions on items. •Set up vendor accounts and entered order information for POs. • Executed daily purchasing from vendors. Investigated back-ordered items and items not received. •Created and maintained records related to vendors, clients, and shipments, including paperwork for international shipments, packing slips, and commercial invoices. •Completed in-house processing for outbound orders. Show less