Experience

Fulcrum3D

• Australia
• Renewables & Environment
• 1 - 100 Employee

• Procurement and Project Manager

  • 2022 - Present

  Sydney, New South Wales, Australia • Planning procurement activities to meet customers' and project milestones requirements while maintaining an optimized inventory level for cost-saving and efficiency. • Manage end-to-end procurement process for all projects with inputs from stakeholders and in compliance with Australian standards, regulations, and procedures. • Responsible for coordinating the successful delivery of multiple projects, according to the agreed scope, quality, and compliance with Australian standards. •… Show more • Planning procurement activities to meet customers' and project milestones requirements while maintaining an optimized inventory level for cost-saving and efficiency. • Manage end-to-end procurement process for all projects with inputs from stakeholders and in compliance with Australian standards, regulations, and procedures. • Responsible for coordinating the successful delivery of multiple projects, according to the agreed scope, quality, and compliance with Australian standards. • Communicate and collaborate with all key stakeholders - customers, suppliers, and internal cross-functional teams to overcome any emerging challenges. Show less



Roblan Pty Ltd

• Plastics Manufacturing
• 1 - 100 Employee

• Production Planner

  • 2021 - 2021

  Sydney, New South Wales, Australia • Planned and managed production schedule to meet customer requirements and to optimize resource utilization. • Collaborated with suppliers, operation managers, and logistic teams to ensure all customer orders were delivered on time to quality standards. • Created and tracked purchase orders, work orders, material requirements, and delivery milestones in ERP system. • Proactively identified production risks and created a mitigation plan. • Implemented processes to improve operation… Show more • Planned and managed production schedule to meet customer requirements and to optimize resource utilization. • Collaborated with suppliers, operation managers, and logistic teams to ensure all customer orders were delivered on time to quality standards. • Created and tracked purchase orders, work orders, material requirements, and delivery milestones in ERP system. • Proactively identified production risks and created a mitigation plan. • Implemented processes to improve operation efficiency and product quality. Show less



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Technical Consultant

  • 2020 - 2020

  Sydney, New South Wales, Australia Contract role to support Optus operation and customer services team. Customer facing role with targets to improve NPS and CSAT KPIs, by improving operational process efficiency and exceptional customer experience mindset.



nbn® Australia

• Australia
• Telecommunications
• 700 & Above Employee

• Executive Manager - Customer Solution Group

  • May 2018 - Sep 2019

  Sydney, Australia Led a team of senior solutions managers and partnered with internal stakeholders from across the business to drive NBN fixed (FTTP, FTTN, FTTC, HFC) and mobile broadband (LTE) products take up rate, revenue growth and customer satisfaction. Managed customer enablement/onboarding programs to ensure retail service providers had built up their systems and infrastructure capabilities, and established their operations and business processes, to adapt and sell NBN fixed and mobile broadband products.… Show more Led a team of senior solutions managers and partnered with internal stakeholders from across the business to drive NBN fixed (FTTP, FTTN, FTTC, HFC) and mobile broadband (LTE) products take up rate, revenue growth and customer satisfaction. Managed customer enablement/onboarding programs to ensure retail service providers had built up their systems and infrastructure capabilities, and established their operations and business processes, to adapt and sell NBN fixed and mobile broadband products. The role was also required to build strong relationships with customer senior executives, proactively assessing their business needs, capture voice-of-the-customer and direct NBN product developments, roadmap and customer experience improvement initiatives. Drove business process improvement initiatives with customer and internal teams such as: POI connectivity process, on boarding process, deployment guide and business readiness testing. Provided all aspects of leadership and coaching for the solutions team.

• Customer Solutions Manager

  • Feb 2011 - May 2018

  Sydney, Australia Customer facing role acting as the primary technical interface between NBN Co and customers. Provided technical support to leading service providers in planning and designs, interoperability testing, integrations and implementation of the infrastructure, IT systems and operation processes required for their NBN products. Customer Relationship Management included identifying new business opportunities. Led a virtual team comprising of internal and external subject matter experts and key… Show more Customer facing role acting as the primary technical interface between NBN Co and customers. Provided technical support to leading service providers in planning and designs, interoperability testing, integrations and implementation of the infrastructure, IT systems and operation processes required for their NBN products. Customer Relationship Management included identifying new business opportunities. Led a virtual team comprising of internal and external subject matter experts and key stakeholders to deliver products and solutions for customers. Lead technical expert for Base Station Backhaul product, Facility Access product, Fixed Wireless Broad (LTE) product and Utility solutions.



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Senior Technical Specialist

  • Jul 2008 - Jan 2011

  Sydney, Australia Performed planning and strategy development of new technologies and new feature selections for Optus Mobile Radio Access Network (RAN), impact assessment and cost-benefit analyses for new products and services. Reviewed and approved High Level Design (HLD) and Detail Designs (DD) for Optus Radio Networks. Developed project plan for new builds, HW/SW upgrades, new feature rollout, network re-arrangements and migrations. Managed vendors, sub-contractors and tenders, including pricing negotiations… Show more Performed planning and strategy development of new technologies and new feature selections for Optus Mobile Radio Access Network (RAN), impact assessment and cost-benefit analyses for new products and services. Reviewed and approved High Level Design (HLD) and Detail Designs (DD) for Optus Radio Networks. Developed project plan for new builds, HW/SW upgrades, new feature rollout, network re-arrangements and migrations. Managed vendors, sub-contractors and tenders, including pricing negotiations and evaluations of tender and bid responses, product solutions and services proposals from vendors. Defined implementation standards, operating procedures and working instructions for internal and subcontractors to follow. Co-ordinate between internal departments such as: site acquisition, construction, network planning and logistic. Delivered new RAN infrastructure deployment, capacity upgrades and transmission migration programs on targets. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Senior Solution Manager, RAN Product and System, Sales and Marketing

  • Jun 2004 - Jul 2008

  Australia Increased Nokia’s product/system/service sales by establishing strong customer relationships with the key customers, identifying the customers’ business needs and opportunities, matching customer needs with Nokia products and system solutions, creating marketing and sales strategies and preparing SWAT analysis and win plans. Execute sales & marketing activities such as: arrange lead customer meetings, conduct presentations, introduce new features and products, arrange product technical trials… Show more Increased Nokia’s product/system/service sales by establishing strong customer relationships with the key customers, identifying the customers’ business needs and opportunities, matching customer needs with Nokia products and system solutions, creating marketing and sales strategies and preparing SWAT analysis and win plans. Execute sales & marketing activities such as: arrange lead customer meetings, conduct presentations, introduce new features and products, arrange product technical trials. Provide Product and Technical support to internal/external customers.

• Senior System Specialist (RAN)

  • Jul 1999 - May 2004

  Australia, APAC Led 3G RAN engineering team for APAC and managed successful system trials in M1 Singapore, KGT Taiwan and SK Telecom South Korea, promoting Nokia 3G Radio Access System across Asia Pacific region. One of the first five technical specialists trained in Finland to support Nokia’s 3G project globally. Provided internal training and technical presentation and system level troubleshooting support. Planed and performed System Acceptance Testing, Interoperability Testing and Operation Acceptance… Show more Led 3G RAN engineering team for APAC and managed successful system trials in M1 Singapore, KGT Taiwan and SK Telecom South Korea, promoting Nokia 3G Radio Access System across Asia Pacific region. One of the first five technical specialists trained in Finland to support Nokia’s 3G project globally. Provided internal training and technical presentation and system level troubleshooting support. Planed and performed System Acceptance Testing, Interoperability Testing and Operation Acceptance Testing. Defined end to end technical and services solution for network evolution and migrations. Supported system level troubleshooting in new feature roll out, system integration, acceptance testing and multi-vendor testing across APAC region

• BSS Implemenation Manager and Senior System Specialist

  • Nov 1995 - Jun 1999

  China, Hong Kong, Switzerland and Japan Project Manager for the nation-wide roll out of Mobile Base Stations, Transmission Backhauls and Microwave Radio links implementations. Negotiated and co-operated with Telecos such as Shanghai Unicom, Fujian PTA, New World, P Plus and diAx on roll out plans, delivery, site acceptance, operation procedures, standards and documentation. Defined implementation standards, operating procedures and working instructions for internal and subcontractors to follow. Co-ordinated between internal… Show more Project Manager for the nation-wide roll out of Mobile Base Stations, Transmission Backhauls and Microwave Radio links implementations. Negotiated and co-operated with Telecos such as Shanghai Unicom, Fujian PTA, New World, P Plus and diAx on roll out plans, delivery, site acceptance, operation procedures, standards and documentation. Defined implementation standards, operating procedures and working instructions for internal and subcontractors to follow. Co-ordinated between internal departments such as: site acquisition, construction, network planning and logistic. Created project schedules, monitored the progress and made sure that project milestones were achieved on time, on budget and according to the standards required.