Experience

Pivot Point Consulting, a Vaco Company

• Information Technology & Services
• 100 - 200 Employee

• Support Team Lead

  • Jun 2022 - Present



Medasource

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Consultant

  • Sep 2021 - Present



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant

  • Feb 2021 - Present



Epic

• United States
• Software Development
• 700 & Above Employee

• Epic Consultant

  • Jun 2018 - Present



IRBsearch

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Account Manager

  • May 2013 - Aug 2022

  • Managed leads and customer applications to acquire new business in assigned territory • Proactinely initiated marketing campaigns and developed accountability strategies to facilitate the achievement of sales goals • Helped with beta testing of new products • Assist in customer care concerns • Train and assist clients with webinar sessions



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Practice Development Consultant

  • Apr 2010 - Aug 2012

  Tallahassee, Florida Area • Manage a portfolio with over 600 accounts and help coach over 300 dentists on how to present patient financing • Increased my territory 60% since moving into the position in April 2011 • Achieved the number #1 sales consultant 3 times since April 2011 • Consults with doctors and help them come up with financial solutions to help grow their practice • Member of the leadership team • Trains providers using Go-To-Meeting and Go-To-Webinar sessions • Receive inbound and made… Show more • Manage a portfolio with over 600 accounts and help coach over 300 dentists on how to present patient financing • Increased my territory 60% since moving into the position in April 2011 • Achieved the number #1 sales consultant 3 times since April 2011 • Consults with doctors and help them come up with financial solutions to help grow their practice • Member of the leadership team • Trains providers using Go-To-Meeting and Go-To-Webinar sessions • Receive inbound and made outbound calls Show less



Florida State Lodge Fraternal Order of Police

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Assistant Call Center Manager

  • Mar 2006 - Nov 2009

  Tallahassee, Florida Area • Orchestrated weekly three hour training course for new associates which can include approximately 20 associates • Managed approximately 20 associates on 8 hour shifts • Oversaw the hiring and training of all employees • Attained 100.5% of stated corporate quota over the course of the months of June 2008 and July2008 • Provided chairside coaching and continuous motivating feedback to TSR’s, which has lead Call Center to be ranked #1 nationally for donation collections and… Show more • Orchestrated weekly three hour training course for new associates which can include approximately 20 associates • Managed approximately 20 associates on 8 hour shifts • Oversaw the hiring and training of all employees • Attained 100.5% of stated corporate quota over the course of the months of June 2008 and July2008 • Provided chairside coaching and continuous motivating feedback to TSR’s, which has lead Call Center to be ranked #1 nationally for donation collections and customer satisfaction, achieving 112% of stated corporate quota • Awarded Best Trainer award for the months of February 2008 and July 2008 Show less



Florida State F

• Assistant Call Center Manager

  • Mar 2006 - Nov 2009

  Orchestrated weekly three hour training course for new associates which can include approximately 20 associates Managed approximately 20 associates on 8 hour shifts Oversaw the hiring and training of all employees Attained 100.5% of stated corporate quota over the course of the months of June 2008 and July2008 Provided chairside coaching and continuous motivating feedback to TSR's, which has lead Call Center to be ranked #1 nationally for donation collections and customer… Show more Orchestrated weekly three hour training course for new associates which can include approximately 20 associates Managed approximately 20 associates on 8 hour shifts Oversaw the hiring and training of all employees Attained 100.5% of stated corporate quota over the course of the months of June 2008 and July2008 Provided chairside coaching and continuous motivating feedback to TSR's, which has lead Call Center to be ranked #1 nationally for donation collections and customer satisfaction, achieving 112% of stated corporate quota Awarded Best Trainer award for the months of February 2008 and July 2008 Show less



U-Haul

• Assistant Manager

  • Apr 2003 - Aug 2005

  Developed and implemented a new block scheduling for the use of rotations vehicles, which increased sales and profits in access of $1000 per week equating to a bottom line increase of $4000/month. Achieved #1 ranking in Southeast Region for overall company metric ratings system eight months after being promoted to Assistant Manager. Produced detailed Profit and Loss statements to Regional and District partners These statements included business case explanations regarding poor performing… Show more Developed and implemented a new block scheduling for the use of rotations vehicles, which increased sales and profits in access of $1000 per week equating to a bottom line increase of $4000/month. Achieved #1 ranking in Southeast Region for overall company metric ratings system eight months after being promoted to Assistant Manager. Produced detailed Profit and Loss statements to Regional and District partners These statements included business case explanations regarding poor performing areas of business as well as key performers for store Show less



Albertsons Companies

• Retail
• 700 & Above Employee

• Assistant Manager

  • Dec 1998 - Dec 2002

  Performed regular and end of day cash drop of at least $10,500 combined for front end cash registers Organized 16 person weekly schedule Managed and participated in 4 person team to complete overnight replenishment duties Achieved 3 employee of the month awards while employed