Experience

All States Trailer Spares Pty Ltd

• Australia
• Wholesale
• 1 - 100 Employee

• Internal Sales Representative

  • Jan 2023 - Present

  Wyong NSW



Gutterknight

• Sales Consultant

  • Mar 2020 - Present

  Brisbane, Queensland, Australia



Officeworks

• Australia
• Retail
• 700 & Above Employee

• Team Leader

  • Dec 2020 - Present

  Brisbane, Queensland, Australia



Gutter Knight Australia

• Business Development Manager

  • Jun 2020 - Dec 2020



Woolworths Group

• Australia
• Retail
• 700 & Above Employee

• Department Manager

  • Sep 2019 - Mar 2020

  Brisbane, Australia



Woolworths Supermarkets

• Australia
• Retail
• 700 & Above Employee

• Department and Duty Manager

  • Jun 2013 - Mar 2020

  Brisbane, Australia I was a Long Life Department manager for Woolworths Queensland from 2015 until 2017. I managed the General Merchandise, Grocery and Perishable departments as well as the back dock and receiving and various duty management duties. -Brought rigour in ad hoc environment coming out of re-fit -Designed and implemented daily standard operating procedures -Eliminated left-over loads by building capacity of staff -Stepped up to Fresh Food Inventory Manager role within a matter of… Show more I was a Long Life Department manager for Woolworths Queensland from 2015 until 2017. I managed the General Merchandise, Grocery and Perishable departments as well as the back dock and receiving and various duty management duties. -Brought rigour in ad hoc environment coming out of re-fit -Designed and implemented daily standard operating procedures -Eliminated left-over loads by building capacity of staff -Stepped up to Fresh Food Inventory Manager role within a matter of months -Promoted to undertake a dual role as Long Life Manager and Duty Manager -Took accountability for setting new performance benchmarks -Oversaw performance of General Merchandise, Groceries and Perishables -Stepped up to Assistant Store Manager role during the absence of appointed -Supported roll out of new procedures, with store becoming Trial Team -Met all P&L metrics, having held full accountability -Introduced staff upskilling and career growth initiatives -Integrated robust recruiting and initial training program -Identified and nurtured talent -Built on capabilities of staff looking for career succession -Developed and implemented performance management plans -Exceeded previously underperforming customer experienced metric -Received commendation from Regional Manager and State Manager for performance leadership -Led a team of direct reports and indirect staff -Rostered staff and allocated responsibilities -Provided leadership in previously disorganised function After returning from running my own business, I have been appointed as an Assistant Produce manager. I am currently performing a 3 to 4-month relief as the department manager. Show less



Shooting Star Couriers

• Small Business Owner

  • Jan 2018 - Nov 2019

  Brisbane, Australia Established and operated under Shooting Star Couriers, having identified market gap Built business to provide boutique delivery services to small / mid-sized businesses Developed a portfolio of clients from scratch, with each build on strong relationships Designed Delivery Guarantee policy to build brand trust Created a simplified service selection process for clients Headed continuous improvement initiatives across all areas of business operations Led risk mitigation and… Show more Established and operated under Shooting Star Couriers, having identified market gap Built business to provide boutique delivery services to small / mid-sized businesses Developed a portfolio of clients from scratch, with each build on strong relationships Designed Delivery Guarantee policy to build brand trust Created a simplified service selection process for clients Headed continuous improvement initiatives across all areas of business operations Led risk mitigation and quality assurance, service offering and business operations Headed business management and business administration Led delivery of extremely high service quality, leading to 5* Google Review rating Developed all marketing collateral, from scratch Engaged with a vendor to build a website Took full accountability for P&L, including forecasting and budgeting expenses Managed industry engagements Maintained website functionality, updating content and adapting the design Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Assistant Store Manager

  • 2012 - 2013

  Virginia Qld Provided consultation with the Store and Group Manager to resolve staff payment-related disputes and regulatory issues Overhauled existing inventory system Introduced regular stocktake process Eliminated wastage and reducing unnecessary expenses Adapted ordering process to function off forecasted needs Upskilled new Inventory Manager to maintain an improved system

• Store Manager

  • 2008 - 2012

  New South Wales, Australia STORE MANAGER, KOTARA NSW (2011) Managed store through re-fit project Minimised challenges and risks posed by partially renovated facilities Built team morale through a time of uncertainty and fluctuating customer engagement STORE MANAGER, MAITLAND EXPRESS NSW (2009 – 2011) Selected to transform a severely underperforming location Revamped store processes and procedures to create cohesive workflows and operating structure Built on staff capabilities and… Show more STORE MANAGER, KOTARA NSW (2011) Managed store through re-fit project Minimised challenges and risks posed by partially renovated facilities Built team morale through a time of uncertainty and fluctuating customer engagement STORE MANAGER, MAITLAND EXPRESS NSW (2009 – 2011) Selected to transform a severely underperforming location Revamped store processes and procedures to create cohesive workflows and operating structure Built on staff capabilities and skillsets, which were previously neglected Establishing a sense of workplace culture, with direct impacts on productivity and quality assurance Engaged with Area Management staff to strategise and influence change STORE MANAGER, GOSFORD IMPERIAL NSW (2008-2009) ASSISTANT STORE MANAGER, MINGARA RECREATION CENTRE NSW (2008)

• Shift/Assistant Manager

  • 2007 - 2008

  New South Wales, Australia I was a shift and an assistant manager for McDonald's Restaurants from 2007 to 2008 when I moved into my first Store Manager Role.

• Operations Team Member, Crew Trainer and Crew Chief

  • 2005 - 2007

  New South Wales, Australia I worked at McDonald's Restaurants as a Team Member, Crew Trainer and Crew Cheif throughout this time.