Experience

Hotels at Home

• United States
• Retail
• 100 - 200 Employee

• IT Support Specialist

  • Nov 2023 - Present

  Fairfield, New Jersey, United States



Simpley

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• IT Support Specialist

  • Feb 2019 - Nov 2023

  New York City Metropolitan Area ▪️Managed 50-70 IT support tickets weekly to ensure the seamless functionality of the iOS application, addressing customer needs promptly. ▪️Provided both onsite and remote technical support to troubleshoot and resolve issues related to application functionality, ensuring minimal disruption for end users. ▪️Proficiently troubleshooted iOS application problems for end users, quickly identifying and implementing effective solutions to enhance user experience. ▪️Conducted… Show more ▪️Managed 50-70 IT support tickets weekly to ensure the seamless functionality of the iOS application, addressing customer needs promptly. ▪️Provided both onsite and remote technical support to troubleshoot and resolve issues related to application functionality, ensuring minimal disruption for end users. ▪️Proficiently troubleshooted iOS application problems for end users, quickly identifying and implementing effective solutions to enhance user experience. ▪️Conducted onboarding sessions for end users, equipping them with the necessary knowledge and skills to maximize the use of all application functions. ▪️Served as a vital liaison between end users and the technical team, developing comprehensive standard operating procedures (SOPs) to streamline the process of resolving application errors, thereby optimizing daily operations. ▪️Proactively identified areas for improvement in application functions, contributing valuable insights to enhance overall user satisfaction. ▪️Maintained detailed records by logging and tracking deliveries using Microsoft Excel, facilitating data-driven analysis for continuous operational improvements. ▪️Leveraged MS Office for data analytics, enabling informed decision-making and strategic planning to drive efficiency and effectiveness. ▪️Diligently reported software issues, leading to timely resolutions and ensuring the proper functionality of the application for end users. Show less



Imperial Driving Services

• United States
• Individual and Family Services

• Senior Account Manager

  • Sep 2015 - Aug 2017

  Englewood, New Jersey, United States ▪️Generate partnerships that resulted in significant revenue growth for the organization. Through strategic planning and identifying mutually beneficial opportunities with potential partners. ▪️Recruited,hired, and ensured that the organization was staffed with high-performing individuals who were aligned with our values and goals. ▪️Scheduled and managed staff members to ensure smooth operations and optimal utilization of resources. This involved creating schedules, managing time… Show more ▪️Generate partnerships that resulted in significant revenue growth for the organization. Through strategic planning and identifying mutually beneficial opportunities with potential partners. ▪️Recruited,hired, and ensured that the organization was staffed with high-performing individuals who were aligned with our values and goals. ▪️Scheduled and managed staff members to ensure smooth operations and optimal utilization of resources. This involved creating schedules, managing time off requests, and ensuring that staff members were properly trained and equipped to perform their duties. Show less



Quality Health Care, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Office Manager

  • Sep 2014 - Dec 2016

  ▪️Directed the hiring process for all positions within the organization, including sourcing candidates, conducting interviews, and making hiring recommendations to senior advisor. ▪️Coordinated staff assignments to ensure that employees were matched with the right job roles and responsibilities. ▪️ Managed schedules and time off requests from all employees. Handled payroll processing and maintaining accurate records.