Experience

Phoenix VA

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Operations Manager

  • Oct 2021 - Present

  • Creating strategies with senior management. • Developing policies that will correlate with strategies. • Implementing effective processes and standards. • Managing customer service and ensuring customer retention. • Overseeing compliance with regulations. • Reporting on operational progress. • Managing operational solutions. • Administers the everyday workflow of all implementation processes and provides technical support to all account managers. • Collaborates with account managers to ensure compliance with all client requirements. • Monitors all implementation requests and administers staff to work on the task. • Assists team and implementation specialists and provides required coaching. • Coordinates with the team to resolve all issues within the timeframe and recommends appropriate changes to all procedures and evaluates all implementations for the team. • Develops processes and tools for project implementation to efficiently execute account manager requests and requirements. • Identifies the training needs of the team and determines the skill progression to meet company performance standards. • Plans and implements an effective training curriculum. Show less



The Early Birds

• France
• Media Production

• Head Of Implementation

  • Dec 2020 - Oct 2021

  • Administers the everyday workflow of all implementation processes and provides technical support to all account managers.• Collaborates with account managers to ensure compliance with all client requirements.• Monitors all implementation requests and administers staff to work on the task.• Assists team and implementation specialists and provides required coaching.• Coordinates with the team to resolve all issues within the timeframe and recommends appropriate changes to all procedures and evaluates all implementations for the team. • Develops processes and tools for project implementation to efficiently execute account manager requests and requirements.• Identifies the training needs of the team and determines the skill progression to meet company performance standards.• Plans and implements an effective training curriculum. Show less

• Senior Marketplace Associate

  • Oct 2019 - Dec 2020


Alpha Rock Capital
• United States
• Investment Management
• 1 - 100 Employee
• Account Manager

  • Feb 2019 - Oct 2019

Sports Resources Inc
• Retail
• Brand Sourcing and Product Development Supervisor

  • Jun 2016 - May 2018