Experience

HKBN Enterprise Solutions

• Hong Kong
• Telecommunications
• 100 - 200 Employee

• Co-Owner & Assistant Manager – Solution Consulting

  • Feb 2018 - Present

  - Provide expert pre-sales technical and solution support for voice and data services, connectivity, Cloud Products, and SI Solution. - Analyzed customer requirements and designed cost-effective solutions to meet their needs. - Led a consultant team of 4 consultant for serving over 300 China-based sales activities. - Monitored China team consultant performance, resulting in a 30% increase in closing rate. - Conduct internal training for sales teams. - Collaborate with internal parties, including sales and consultants, to optimize workflows. - Monitored project progress, implementation, and provided technical support. Show less



Hutchison Global Communications

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Solution Consultant

  • Feb 2015 - Feb 2018

  - Offered pre-sales technical and solution support for voice and data services, connectivity, Cloud Products, and SI Solution. - Analyzed customer requirements and designed cost-effective solutions to meet their needs. - Participated in tendering processes and provided solutions to meet tender requirements. - Collaborated with customers, internal, and external parties to ensure network services performance. - Monitored project progress, implementation, and provided technical support. - Offered pre-sales technical and solution support for voice and data services, connectivity, Cloud Products, and SI Solution. - Analyzed customer requirements and designed cost-effective solutions to meet their needs. - Participated in tendering processes and provided solutions to meet tender requirements. - Collaborated with customers, internal, and external parties to ensure network services performance. - Monitored project progress, implementation, and provided technical support.



Dimension Data

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• System Engineer

  • Dec 2011 - Dec 2014

  - Provided 24/7 remote, on-site support, and phone support to over 50 cases per week. - Provided maintenance, configuring, migration, and managed services for network and system infrastructures (Mainly Cisco and Microsoft product). - Provided training and developed training materials, also providing level 2 support. - Led a team of engineers to provide maintenance services. - Provided 24/7 remote, on-site support, and phone support to over 50 cases per week. - Provided maintenance, configuring, migration, and managed services for network and system infrastructures (Mainly Cisco and Microsoft product). - Provided training and developed training materials, also providing level 2 support. - Led a team of engineers to provide maintenance services.



Automated Systems (HK) Limited

• Information Technology & Services
• 700 & Above Employee

• Technician

  • Aug 2009 - Aug 2010

  - Provided on-site and phone support services for customer equipment and infrastructure. - Installed, configured, and maintained hardware and software. - Provided ad hoc after-hours standby and support to customer IT equipment. - Provided on-site and phone support services for customer equipment and infrastructure. - Installed, configured, and maintained hardware and software. - Provided ad hoc after-hours standby and support to customer IT equipment.