Experience

CalArk Inc.

• United States
• Truck Transportation
• 1 - 100 Employee

• Truck Driver

  • Mar 2022 - Mar 2023

  Concord, North Carolina, United States Drive the delivery truck on a predetermined route and schedule. Load and unload the truck based on items selected by clients. Perform pre- and post- trip inspections. Document deliveries and log shipment information, including capturing images for proof of delivery. Transfer freight from trailer to warehouse by hand and/or pallet jack. Picks up empty pallets/returns to transport back to home warehouse. Follow DOT regulations.



Kinetic Concepts Inc

• Medical Device
• 1 - 100 Employee

• Healthcare Intake Specialist

  • Sep 2018 - Jan 2022

  Charlotte, North Carolina, United States · Analyzed and prioritized orders based on initial assessment of documentation and customer outreach. · Verified third party payers benefits and eligibility (online or telephonically). · Reviewed and analyzed payer specific requirements and coverage criteria to determine required documentation and accurate billing criteria. · Conducted in depth review of clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing… Show more · Analyzed and prioritized orders based on initial assessment of documentation and customer outreach. · Verified third party payers benefits and eligibility (online or telephonically). · Reviewed and analyzed payer specific requirements and coverage criteria to determine required documentation and accurate billing criteria. · Conducted in depth review of clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing criteria. · Called customer or field personnel to obtain missing documentation required for placement and/or billing. · Contacted patient to coordinate delivery of product. Communicated patient’s financial responsibility and any special instructions. · Followed up post-delivery to obtain any additional documentation to support billing criteria

• Healthcare Specialist

  • Sep 2018 - Jan 2022

  San Antonio, Texas, United States · Verified third party payers benefits and eligibility (online or telephonic). · Reviewed and analyzed payer specific requirements and coverage criteria to determine required documentation and accurate billing criteria. · Reviewed clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing needs of specific payors. · Called customer or field personnel to obtain missing documentation required for placement and/or billing. · Contacted… Show more · Verified third party payers benefits and eligibility (online or telephonic). · Reviewed and analyzed payer specific requirements and coverage criteria to determine required documentation and accurate billing criteria. · Reviewed clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing needs of specific payors. · Called customer or field personnel to obtain missing documentation required for placement and/or billing. · Contacted patient to coordinate delivery of product. Communicated patient’s financial responsibility and any special instructions. · Followed up post-delivery to obtain any additional documentation to support billing criteria.. · Provided all necessary documentation required to expedite payments. This includes demographic, authorization/referrals, National Provider Identification (NPI) number, and referring physicians. · Communicates effectively to payors and/or claims clearinghouse to ensure accurate and timely electronically filed claims. · Researched, corrected, and resubmitted claim denials to ensure prompt reimbursement. This included, but was not limited to, inputting correct CPT and ICD-10 code that corresponded with the procedures performed by physicians/nurses.



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Customer Service Pro

  • Oct 2014 - Aug 2018

  Charlotte, North Carolina, United States Listens and responds appropriately in all interactions with Consumer customers Works to establish rapport with customers while performing the full range of customer service and technical support functions. Pro-actively works to resolve customer issues completely and independently. Works to retain customer on calls and minimize call forwarding to other departments/representatives where possible. Empathizes and acknowledges customer to create trust and partnership. Show more Listens and responds appropriately in all interactions with Consumer customers Works to establish rapport with customers while performing the full range of customer service and technical support functions. Pro-actively works to resolve customer issues completely and independently. Works to retain customer on calls and minimize call forwarding to other departments/representatives where possible. Empathizes and acknowledges customer to create trust and partnership. Show less