Experience

Owens Realty Services

• United States
• Commercial Real Estate
• 1 - 100 Employee

• Site Manager

  • Jun 2021 - Present

  Kissimmee, Florida, United States • Since taking the position I have had to reorganize and streamline all aspects of the location to create a successful business and financial operation • I implemented a tracking and processing system to prevent loss of revenue • I created and developed a new Lead Supervisor role to run the site operation and assist the team during events • I created new relationships with third party vendors to partner with labor needs so that our team would be able to provide the first-class level of… Show more • Since taking the position I have had to reorganize and streamline all aspects of the location to create a successful business and financial operation • I implemented a tracking and processing system to prevent loss of revenue • I created and developed a new Lead Supervisor role to run the site operation and assist the team during events • I created new relationships with third party vendors to partner with labor needs so that our team would be able to provide the first-class level of service for our guests that we advertise • I was able to completely realign our post event team strategy to maximize the results, while at the same time, minimizing the fatigue and still complete all tasks within the budgeted time frame Show less



Equity LifeStyle Properties, Inc.

• United States
• Real Estate
• 700 & Above Employee

• General Manager

  • Nov 2020 - Jun 2021

  Ormond Beach, Florida, United States • I have taken on the challenge of restoring a property that had been neglected • I have streamlined a depleted staff, so we are still able to efficiently complete projects, and improve the property on a daily basis • I created a budget tracker to maximize our spending power with creative options • Together with my team we have been able to bring our guest scores up from 1.8 to 3.7 in the first six months



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• WDW Resort Duty Manager

  • Nov 2009 - Nov 2020

  Walt Disney's Art of Animation Resort Working for the Walt Disney World Co for the past 11 years I have been a leader in parks and resorts. - Disney's Animal Kingdom - Custodial Leader - Promotion - Disney's Animal Kingdom Resort - Disney's Coronado Springs Resort Duty Manager - Promotion - Disney's Art of Animation Regional Resort Duty Manager I excel in motivating my teams while working across lines of business to ensure a seamless experience for our guests to drive scores and revenue. I addressed Guest… Show more Working for the Walt Disney World Co for the past 11 years I have been a leader in parks and resorts. - Disney's Animal Kingdom - Custodial Leader - Promotion - Disney's Animal Kingdom Resort - Disney's Coronado Springs Resort Duty Manager - Promotion - Disney's Art of Animation Regional Resort Duty Manager I excel in motivating my teams while working across lines of business to ensure a seamless experience for our guests to drive scores and revenue. I addressed Guest concerns surfaced from all operating areas across parks and resorts, and ensured concerns were resolved timely, professionally, exceeding our high standards of Guest Service. Show less



Heartland Christian Academy

• Athletic Director

  • May 2004 - May 2008

  Kissimmee, Florida, United States • Maintained Accounts Receivable responsibilities for over 500 families, and improved upon exiting systems to maintain and track data • Organized gymnasium schedule for multiple sports and events, and hired officials, coaches, and vendors for events and teams, managing a tight budget and schedule • Motivated student athletes to achieve excellence in both academics and athletics, serving as a mentor in both an official capacity as a coach, and an unofficial capacity as the Athletic… Show more • Maintained Accounts Receivable responsibilities for over 500 families, and improved upon exiting systems to maintain and track data • Organized gymnasium schedule for multiple sports and events, and hired officials, coaches, and vendors for events and teams, managing a tight budget and schedule • Motivated student athletes to achieve excellence in both academics and athletics, serving as a mentor in both an official capacity as a coach, and an unofficial capacity as the Athletic Director Show less



786 Resorts Inc

• Resort Manager

  • Aug 1986 - Apr 2002

  Kissimmee, FL