Experience

Measurement Incorporated

• United States
• Education Administration Programs
• 500 - 600 Employee

• Lead QA Analyst

  • Aug 2013 - Present

  Durham, NC Analyze project requirements, ensuring accurate data collection and delivery, and conducting data validation to ensure that programming algorithms produce correct results. Develop and execute (manual and automated) test plans for web-based and client server applications. Identify, report, and track problems and work with the programming team to resolve and implement solutions.

• QA Analyst

  • Apr 2013 - Aug 2013

  Durham, NC Develop and establish quality assurance standards and measures for the information technology services within the department. Web application testing, often from a Business Analyst view point and support throughout the entire SDLC. • Developed and improved QA methodologies involving report standards and deployment procedures with NetOps • Organized test plans, documentation and bug tracking utilizing FogBugz and Sharepoint • Daily collaboration with Programmers to ensure the accuracy… Show more Develop and establish quality assurance standards and measures for the information technology services within the department. Web application testing, often from a Business Analyst view point and support throughout the entire SDLC. • Developed and improved QA methodologies involving report standards and deployment procedures with NetOps • Organized test plans, documentation and bug tracking utilizing FogBugz and Sharepoint • Daily collaboration with Programmers to ensure the accuracy of deliverables for set milestones and deadlines • Manual and Automated testing of web applications using Selenium WebDriver, Visual Studio, and Microsoft SQL Server



Funcom

• Norway
• Computer Games
• 300 - 400 Employee

• Quality Assurance Manager

  • May 2010 - Sep 2012

  Montreal, Canada Area • Participate and contribute in weekly upper management meetings for the Montreal Office. Serve as Onsite liaison to represent QA interests in the Montreal office and to facilitate passing of information between different production teams on the managerial level • Direct and supervise a team of Test Associates and QA Leads. Total of 45 testers and 5 Leads (US & Canada offices) for testing and live support of 4 live products and 2 projects in development • Consistently communicate with… Show more • Participate and contribute in weekly upper management meetings for the Montreal Office. Serve as Onsite liaison to represent QA interests in the Montreal office and to facilitate passing of information between different production teams on the managerial level • Direct and supervise a team of Test Associates and QA Leads. Total of 45 testers and 5 Leads (US & Canada offices) for testing and live support of 4 live products and 2 projects in development • Consistently communicate with Operations and Community before, during and after live updates to ensure server stability and community awareness of scheduled downtime • Coordinate planning with 5 production teams to ensure quality testing for all game features involving our products, including the Operations and Billing departments for any website or server work • Enforce NDA and EULA regulations on public test servers and betas • Conduct interviews for QA recruitment and set salaries for new personnel. Proficiently train new employees on the use of QA tools and procedures, including production pipeline • Develop new personnel with proper network access, internal and external login information • Effectively ensure hardware/software balance for the Montreal Office • Responsible for 90 day and annual reviews as well as promotions or any disciplinary actions

• QA/Team Lead

  • Jul 2007 - May 2010

  Durham, North Carolina • Worked proactively with Operations and assured stability for live updates. Provided support and participation in Marketing events and demonstrated products Live for journalists, including PAX, GDC, GC, DragonCon events • Organized and conducted daily meetings and conference calls between the Oslo, Durham, and Montreal offices to sort priorities per deadline and coordinated tester workflow and tracked progress daily using Jira and Excel • Authored test cases and procedures for new… Show more • Worked proactively with Operations and assured stability for live updates. Provided support and participation in Marketing events and demonstrated products Live for journalists, including PAX, GDC, GC, DragonCon events • Organized and conducted daily meetings and conference calls between the Oslo, Durham, and Montreal offices to sort priorities per deadline and coordinated tester workflow and tracked progress daily using Jira and Excel • Authored test cases and procedures for new features and content, often coordinating with development teams to find valid updated information • Participated in daily meetings with Lead developers and department Heads to ensure content completion for beta phases, marketing events, or iteration deadlines • Deployed and patched internal and external servers with necessary updates and established new build versions to facilitate testing. Maintained Beta and Public test servers with patches and created update notes for forums • Beta/Test Server Forum Administration and Moderation utilizing Xenforo and vBulletin forums. Bug Reporting database Administration for Jira & Mantis. Also used Bugzilla database daily • Organized test lists for all functionality testing as well as compliance testing for Games for Windows and EA standardization • Orchestrated constructive feedback and recommendation sessions during product development to assure a standard of quality • Efficiently handled departmental duties, including personnel tracking and performance reviews

• QA Test Associate

  • Jul 2007 - Feb 2009

  Durham, NC • Conducted functionality and compliance testing, often requiring creation of new bug report entries into the Jira, Mantis, and Bugzilla databases. Tested all websites, billing and customer service tools • Provided administration and moderation on forum postings as well as communication with the player base daily.(vBulletin) • Instrumental in new product launches which involved overseas travel during journalist events and crunch time • Validated customer-reported issues via Mantis… Show more • Conducted functionality and compliance testing, often requiring creation of new bug report entries into the Jira, Mantis, and Bugzilla databases. Tested all websites, billing and customer service tools • Provided administration and moderation on forum postings as well as communication with the player base daily.(vBulletin) • Instrumental in new product launches which involved overseas travel during journalist events and crunch time • Validated customer-reported issues via Mantis database, in-game generated petitions and public forums



Long Beverage Inc.

• Graphics Coordinator/Sales Reports

  • Mar 2002 - Jul 2006

  Raleigh-Durham, North Carolina Area • Collaborated with executives and upper management to launch new products into the market, often running quarterly reports and analyzing metrics. (Utilizing Vending RouteMan software) • Consistently provided quality assurance inspections across major franchise chains in the region • Oversaw the product and advertisement flow for customers associated with non-profit and annual events • Produced advertisement by large-scale production prints utilizing various photo-editing and… Show more • Collaborated with executives and upper management to launch new products into the market, often running quarterly reports and analyzing metrics. (Utilizing Vending RouteMan software) • Consistently provided quality assurance inspections across major franchise chains in the region • Oversaw the product and advertisement flow for customers associated with non-profit and annual events • Produced advertisement by large-scale production prints utilizing various photo-editing and vector-based computer drawing software. (Corel, Photoshop, Illustrator) Show less