Experience

Kendall Auto Group

• United States
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Automotive Service Advisor

  • Dec 2017 - Present

  Eugene, Oregon Area > Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. > Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. > Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including… Show more > Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. > Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. > Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. > Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. > Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. > Maintains automotive records by recording problems and corrective actions planned. Show less



Downtown Automotive Center

• Service Manager / Advisor

  • Feb 2016 - Nov 2017

  Eugene, Oregon -Daily routine advisor tasks, write up to delivery. Vehicle cleaning for delivery. -Maintained a very high CSI & loyalty index. -Implemented Advanced Digital Inspections & Customer Sharing process. -Performed warranty claims & payments through vendors/suppliers/3rd party warranty. -Managed Parts Dept. stocking levels. Current stocking levels for oils meeting vehicle specific needs.



Jenkins Auto Group

• United States
• Retail Motor Vehicles
• 100 - 200 Employee

• Parts & Service Manager

  • Oct 2014 - Nov 2015

  Brunswick, Georgia -Prepared an annual operating budget, goals and objectives for each department and monitoring departments performance. -Directed the hiring and training of managers / employees for the service/parts departments. -Created and maintained a positive relationship with customers, ensuring that department staff is helpful as well as making customer satisfaction a priority to ensure referral and repeat business. -Met & exceeded Nissan NCSI goals and department standards. -Worked directly… Show more -Prepared an annual operating budget, goals and objectives for each department and monitoring departments performance. -Directed the hiring and training of managers / employees for the service/parts departments. -Created and maintained a positive relationship with customers, ensuring that department staff is helpful as well as making customer satisfaction a priority to ensure referral and repeat business. -Met & exceeded Nissan NCSI goals and department standards. -Worked directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines. -Created and managed dealership service and pricing policies for approval by the General Manager. -Maintained and promoted specials and community involvement.

• Parts Deptartment Manager

  • May 2013 - Oct 2014

  Brunswick, Georgia -Develope and execute business sales plans and strategy to expand Nissan base wholesales through independent repair facilities (IRFs) and collision/body shop channels to increase dealership and company profitability and enhance brand value within an assigned region. -Coordinate with AGM, FOM and other regional management to ensure effective execution of national and regional promotions and operational objectives in dealerships. -Work within local markets to develop opportunities to… Show more -Develope and execute business sales plans and strategy to expand Nissan base wholesales through independent repair facilities (IRFs) and collision/body shop channels to increase dealership and company profitability and enhance brand value within an assigned region. -Coordinate with AGM, FOM and other regional management to ensure effective execution of national and regional promotions and operational objectives in dealerships. -Work within local markets to develop opportunities to increase wholesale sales with IRFs and body shops. Oversees wholesale contractors’ performance while protecting dealership interests. -Maintain payroll for Dept. -Manage Department inventory levels. Obsolescence counts and develope plans to increase True Turn and Fill Rates for Service and Parts profitability.



Golden Isles Nissan

• United States
• Motor Vehicle Manufacturing

• Parts Dept. Manager

  • 2010 - 2013

  Brunswick, Georgia -Assisted all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.​ -Answered phone calls, providing price quotes and other information.​ -Pulled and filled orders from stock.​ -Notified parts manager of out-of-stock parts or shop materials that needed immediate attention.​ -Located out-of-stock parts from outside source and submits an emergency order, if necessary.​ -Replenished assigned inventory daily.​ Managed Nissan… Show more -Assisted all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.​ -Answered phone calls, providing price quotes and other information.​ -Pulled and filled orders from stock.​ -Notified parts manager of out-of-stock parts or shop materials that needed immediate attention.​ -Located out-of-stock parts from outside source and submits an emergency order, if necessary.​ -Replenished assigned inventory daily.​ Managed Nissan PartsEye program. -Built and maintained outside sales relationships building wholesale business. -Issues and tracks requested shop tools to technicians.​ -Oversaw records of all repair orders, invoices, insurance estimates, and special order parts.​ -Set up orders for daily shipment, delivery, or pick-up.​ -Assisted and maintained warehouse inventory levels/quantity checks/Bin locations. Show less



Nalley Automotive Group

• United States
• Automotive
• 200 - 300 Employee

• Parts Counter

  • 2008 - 2010

  Nalley Honda GMC -Warehouse management -Inventory control -Warranty Return / Storage -Parts Shipping and Receiving