William Schmock
IT Manager at Sealco Commercial Vehicle Products- Claim this Profile
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Bio
Experience
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Sealco Commercial Vehicle
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United States
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Transportation/Trucking/Railroad
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1 - 100 Employee
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IT Manager
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Mar 2016 - Oct 2016
Reset passwords, calculate production statistics from iSeries MAPICS, iSeries administration, VMware, provision new devices, Windows and Unix systems administration, customize reports in Infor Power-Link, site to site VPN, data security, manufacturing operations consulting, Meraki Cloud, hardware diagnostics, industrial machine software maintenance.
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Owner
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Mar 2009 - Mar 2016
Networking and technology support, consulting, maintenance, and configuration.
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GoDaddy
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United States
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Technology, Information and Internet
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700 & Above Employee
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Advanced Hosting Support Manager
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Sep 2004 - Mar 2009
Advanced Hosting Support Manager, GoDaddy · Day to day operations management and workflow generation. Coordination of operations with customer support departments. Department-actualization, employee motivation and development. Recruiting, training, feedback, coaching, and career development. Advanced Hosting Support Lead, GoDaddy · Technical support for hosting, server, managed, and account management support representatives. Creation and execution of training programs. Executive… Show more Advanced Hosting Support Manager, GoDaddy · Day to day operations management and workflow generation. Coordination of operations with customer support departments. Department-actualization, employee motivation and development. Recruiting, training, feedback, coaching, and career development. Advanced Hosting Support Lead, GoDaddy · Technical support for hosting, server, managed, and account management support representatives. Creation and execution of training programs. Executive accounts customer service. Internal resource for all hosting inquiries. Managed Support Representative, GoDaddy · Managed support administrator for Linux and Windows servers in dedicated and virtual environments. Online Support Supervisor, GoDaddy · Group motivation, training, quality and quantity accountability, tracking, feedback, coaching, career development, technical support and recruiting. Advanced Technical Support, GoDaddy · Tier 2 technical support. Workflow and software feedback. Online Support Representative:, GoDaddy · Tier 1 technical and customer support. New hire training. Show less
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Education
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2000 - 2001
Sacramento State University
Management Information Systems, Management Information Systems -
1995 - 1998
Sacramento City College
Associate, Math, Science, and Engineering
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