Experience

Aris Radiology

• United States
• Medical Practices
• 1 - 100 Employee

• System Support Technicain

  • Mar 2015 - Mar 2020

  Work from home remotely. (Telecommute) Providing technical hardware and software support to all Aris users, which include hospitals, remote radiologists, technicians, PAC administrators, and user IT departments. I address and resolve study transmission issues, connectivity issues, and gateway services issues. Work directly with all users, providing remote support via phone, and logmein sessions. Resolved service tickets as needed, and provided documentation on all issues addressed, to upper management. This is a tier 2 support… Show more Providing technical hardware and software support to all Aris users, which include hospitals, remote radiologists, technicians, PAC administrators, and user IT departments. I address and resolve study transmission issues, connectivity issues, and gateway services issues. Work directly with all users, providing remote support via phone, and logmein sessions. Resolved service tickets as needed, and provided documentation on all issues addressed, to upper management. This is a tier 2 support position, addressing problem issues reported by company OSR's. Network troubleshooting, IP addressing, and HL7 problem issues are also identified and resolved. Show less



Optimal IMX, Inc.

• United States
• Hospitals and Health Care

• PACS Support Analyst

  • Dec 2013 - Mar 2015

  Greater Nashville Area, TN Monitor DICOM transmissions through gateways, remote troubleshooting of servers and transmission software, working with Radiologists, techs, and doctors, in order to ensure timely results of studies sent to us for reading. Respond to email support requests from client PACS administrators. Provided Windows work station support for clients, involving IE settings, and resolving internet connectivity issues using remote support applications..



BNY Mellon

• United States
• Financial Services
• 700 & Above Employee

• Production Support Analyst

  • May 2010 - May 2011

  Monitoring and troubleshooting daily software and hardware production issues. Escalating incidents through the use of Remedy. Responding to email and phone requests, for all production and testing processes. Executing Unix and AIX scripts (when requested), along with scheduled system routines. Ensuring SLA(s) are met for all production processes. Responding to, and correcting all system production problem alerts. Correcting AIX and Unix script errors when possible, and providing feed back to… Show more Monitoring and troubleshooting daily software and hardware production issues. Escalating incidents through the use of Remedy. Responding to email and phone requests, for all production and testing processes. Executing Unix and AIX scripts (when requested), along with scheduled system routines. Ensuring SLA(s) are met for all production processes. Responding to, and correcting all system production problem alerts. Correcting AIX and Unix script errors when possible, and providing feed back to developers. Monitored FTP file transmissions, and reported issues accordingly. Show less



Medical Resources Inc.

• Applications Support Analyst

  • 1995 - 2010

  Software Application and hardware support for a proprietary RIS system. Troubleshooting networking and server operating system issues. Also assigned as support programmer for testing and resolving problems with application code. At times, I provided QA for software upgrades, and was involved with installing software upgrades on client servers. Monitored system backups using TSM, and restored lost data when needed. Was assigned as backup for support of HL7 interface, which used Etransx.