Experience

NETIS Group

• Morocco
• Telecommunications
• 500 - 600 Employee

• Fuel Coordinator (NETIS Group)

  • Jan 2018 - Present

  Greater Accra, Ghana Managed, distribute and analysis fuel consumption per site when fuel is needed at the sites. Ensure new site get fuel and allocate monthly fuel with the help Invendis, CPH & its Run Hour. Assist the SHERQ during theft investigation and help with secured measures & allocate fuel to theft site.



Networks industry & Services (Netis Gh)

• Network Operation Officer (NOC)

  • Dec 2010 - Present

  Accra This is a 24hrs service that handles power section of the Vodafone mast or cell sites. Weekly and monthly data analysis for improvements in operations and forecasting.

• Network Operating Officer (NOC Supervisor)

  • Dec 2010 - Present

  Achimota, Accra. o This is a 24hrs service that handles power section of the Vodafone mast in the country, we manage the field engineers through an alarm system. o I am responsible for the arrangement and management the 24hr shift system, train new NOC official and assist in training the existing NOC personnel on new development. o I sphere head to the team’s improvement, initiative ideas, which includes the tools for the team and any improved process which have been discussed by the… Show more o This is a 24hrs service that handles power section of the Vodafone mast in the country, we manage the field engineers through an alarm system. o I am responsible for the arrangement and management the 24hr shift system, train new NOC official and assist in training the existing NOC personnel on new development. o I sphere head to the team’s improvement, initiative ideas, which includes the tools for the team and any improved process which have been discussed by the team. o Coordinates and escalate detail information to our field engineer to get all power related problem resolved on time through effective and efficient management systems with the aid of software.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• CSR

  • 2010 - Present

  Receive all customer complains, request and help them with the solutions through the telephone.

• Customer Service Rep.

  • 2007 - 2010

  High Street, Accra. o Answer customer’s incoming calls and assist them professionally on their specific inquiries. o Build customers interest in services and products offered by the company. o Provide a high level of personalized customer service. o Deals with customer complaints and resolution to ensure customer satisfaction o Educate, inform, cross-sell and up sell company’s products to customers before the call ends.



Power NOC Coordinator

• Power NOC Coordinator

  • Jan 2016 - Nov 2021

   Helped the company to coordinates most activities from a centralized channel through data collection analysis to project our goals on daily and weekly basis.  Assist the fuel team with their data analysis to ensure accuracy on delivery and consumptions.  Project a fault analysis trend for O & M Dept. which assist them to reduce repetitive faults.  Generate a daily RMS report for ATC, which gives them 24hr monitoring of their sites.



Exit Realty & Legacy Peoperties Group Inc.

• Real Estate

• Service Rep.

  • 2010 - 2011



Ghana Telecom Limited

• Customer Service Rep.

  • 2005 - 2010

  o Answer customer’s incoming calls and assist them professionally on their specific enquiries. o Build customers interest in services and products offered by the company. o Provide a high level of personalized customer service. o Deals with customer complaints and resolution to ensure customer satisfaction o Educate, inform, cross-sell and up sell company’s products to customers before the call ends.