William Rafla

Business Process Analyst at Tamweely Microfinance
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada Contact Info, CA

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Experience

    • Egypt
    • Financial Services
    • 300 - 400 Employee
    • Business Process Analyst
      • Feb 2021 - Mar 2021

      Cairo, Egypt -As a Business Process Analyst at Tameely Microfinance, I specialized in operational efficiency through comprehensive data analysis and process refinement. -Analyzed customer survey data, used Microsoft Excel for data analysis, and created process flowcharts using tools like Visio. -Significantly optimized Microfinance operations resulting in a 10% reduction in processing time, leading to an improved service delivery and heightened customer satisfaction.

    • France
    • Telecommunications
    • 700 & Above Employee
    • Market Research Analyst
      • Jul 2020 - Aug 2020

      Cairo, Egypt

    • Egypt
    • Food Production
    • 1 - 100 Employee
    • Information Technology Business Analyst
      • Feb 2016 - Mar 2016

Education

  • Toronto Metropolitan University
    Bachelor of Commerce - BCom, Business Technology Management
    2019 - 2024
  • Lycée Français du Caire
    2013 - 2019
  • University of California, Los Angeles
    Summer program
    2018 - 2018
  • University of Cambridge
    Summer program
    2017 - 2017

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