Experience

WEINGART CENTER

• Non-profit Organizations
• 1 - 100 Employee

• Case Manager

  • Aug 2023 - Present

  Los Angeles, California, United States



Open Arms Housing

• United States
• Mental Health Care
• 1 - 100 Employee

• Case Manager

  • Oct 2019 - Dec 2020

  Washington, District of Columbia, United States Graduate student looking to complete PhD in Clinical Psychology. Currently working for a Non-profit which helps chronically homeless women find housing. Looking for a full-time position in the Los Angeles, CA metropolis. Preferably near Pasadena, as the institution in which I desire to attend, Fuller Theological Seminary is located there.



Community Wellness Ventures

• Community Suppourt Worker

  • Nov 2018 - Oct 2019

  Washington D.C. Metro Area Performed medically necessary community support, care coordination; therapeutic and skill building activities identified in the client treatment/care plan that was developed and implemented Guides and supports clients in the development of skills and strategies for addressing personal situations and to help them manage them. Supports clients in achieving recovery and building resilience. Documents and maintains confidential treatment records and reports in a timely manner, within 24 hours… Show more Performed medically necessary community support, care coordination; therapeutic and skill building activities identified in the client treatment/care plan that was developed and implemented Guides and supports clients in the development of skills and strategies for addressing personal situations and to help them manage them. Supports clients in achieving recovery and building resilience. Documents and maintains confidential treatment records and reports in a timely manner, within 24 hours of service delivery. Collaborates with staff and external resources that will support the client to perform clinical assessments and develop treatment plans. Acts as client advocate in order to coordinate required services or to resolve emergency problems in crisis situations. Meets with families, probation officers, police and other interested parties in order to exchange necessary information during the treatment process. Supports family members to assist them in understanding and supporting clients or patients. Refers patients, clients or family members to community resources or to specialists as necessary. Evaluates the effectiveness of services and clients’ progress in resolving identified problems and moving towards defined objectives. Adheres to all federal, local laws and standards that govern the delivery of behavioral health services and adheres to ALHS’ Compliance Plan and statement of professional conduct. May perform duties on weekends, holidays and on-call work hours. Other duties as assigned. Show less



Symphony Placements

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Consolidated Services Center Representative

  • Aug 2017 - Jan 2018

  Woodlawn, Maryland Area In this temporary assignment, I assisted individuals and families over the phone as they enrolled in health plans through Maryland Health Connection.



Popeyes Chicken and Biscuit

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Nov 2009 - Feb 2010

  As a part of the management staff I managed approximately 20 employees. I was also able to renew relationships with the community and increase recurring customers.; Supervised approx. 20 employees. Prepared and delivered bank deposits twice daily. Generated increase in sales through direct client contact. Performed various auditing including payroll and food supply.



Virginia Media

• Advertising Services
• 1 - 100 Employee

• Area Manager

  • Oct 2008 - Apr 2009

  As a part of the management staff I managed 13 contractors. Within this position I keep record of payments to said contractors as well as ensured that their contracts were updated within a timely matter. Also handle and issues relating to the customers they served.; Regularly received weekly bonus for maintaining a low complaint average. Retained carriers for all but one route which was quickly filled whenever it became vacant.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Accounting Clerk

  • Apr 2008 - Oct 2008

  As an agent to several different companies, I process payments received as well as payments to be disbursed. Within this position I maintain database of payments as well as invoiced clients for services rendered. Key Contributions & Accomplishments: Transfer clients from previous accounting system to new system, which allowed for smooth transition during acquisition of another company.



QVC

• United States
• Retail
• 700 & Above Employee

• Order Services Representative

  • Oct 2007 - Apr 2008

  Functioned as a Seasonal member of an Order Service team handling inbound calls daily. Processed customers’ orders as well as answered any questions. Key Contributions & Accomplishments: Customer Support & Satisfaction – Achieved high level of customer satisfaction through patient, methodical approach to problem resolution.



EMortgage Solutions

• Senior Mortgage Planner

  • Jun 2007 - Oct 2007

  In this position I assisted customers with all financial aspects of their home buying experience. To do this I used software such as Point to run individuals credit reports. Also used Internet sites to find tax assessments and other important information. Key Contributions & Accomplishments: Professional Development- In this position I was able to expand my knowledge of the mortgage industry and how the process for eligibility is handled. I learned new information on credit… Show more In this position I assisted customers with all financial aspects of their home buying experience. To do this I used software such as Point to run individuals credit reports. Also used Internet sites to find tax assessments and other important information. Key Contributions & Accomplishments: Professional Development- In this position I was able to expand my knowledge of the mortgage industry and how the process for eligibility is handled. I learned new information on credit worthiness and how it is determined. Show less



First Savings Mortgage Corporation

• United States
• Real Estate
• 100 - 200 Employee

• Loan Officer

  • Oct 2006 - Jun 2007

  In this position I served as a part of a team of officers. I was responsible for contacting potential customers and soliciting their business. Once gained I was then responsible for managing the customer’s borrowing history. Key Contributions & Accomplishments: Customer Support & Satisfaction – Achieved high level of customer satisfaction through timely processing of loans. Top Producer- Produced top sales within my team on multiple occasions.



Computer Science Corporation

• Computer Networking Products
• 400 - 500 Employee

• Quality Assurance Analyst

  • Apr 2005 - Oct 2006

  As a member of the Quality Team I ensured adherence to Quality Call and Email Monitoring (QCM) & (QEM) policies, procedures, and service standards in conjunction with management. Ensuring strict confidentiality of score card results and CSR records. Provided guidance and direction through daily feedback and coaching sessions (and mentoring as needed) to improve staff knowledge or skill for call, email, and written correspondence. Communicated daily with the Learning & Development team… Show more As a member of the Quality Team I ensured adherence to Quality Call and Email Monitoring (QCM) & (QEM) policies, procedures, and service standards in conjunction with management. Ensuring strict confidentiality of score card results and CSR records. Provided guidance and direction through daily feedback and coaching sessions (and mentoring as needed) to improve staff knowledge or skill for call, email, and written correspondence. Communicated daily with the Learning & Development team with supervisors, co-workers, and subordinates and maintain them over time. Participated in CMS/Pearson weekly Calibration sessions which included communicating with people outside the organization and representing the organization to the prime contractor, client and external independent auditors. Maintained reporting systems to monitor quality of service delivery, ensure uniformity, facilitate accountability and adequately measure outcomes. Show less



East Orange General Hospital

• United States
• Law Enforcement
• 1 - 100 Employee

• Clinical Resource Management Assistant

  • Mar 2004 - Oct 2004

  In this position I was responsible for administrative support, secretarial, and clerical functions relating to the Continuing Care Department and Director. Copied patient charts and arranged patient transportation on discharge when applicable; maintained established department goals and objective. Maintained calendar/appointments for the Director. Coordinated patient visits from outside facilities, i.e. sub-acute and/or VNA facilities/companies. Maintained Social Workers’ records and… Show more In this position I was responsible for administrative support, secretarial, and clerical functions relating to the Continuing Care Department and Director. Copied patient charts and arranged patient transportation on discharge when applicable; maintained established department goals and objective. Maintained calendar/appointments for the Director. Coordinated patient visits from outside facilities, i.e. sub-acute and/or VNA facilities/companies. Maintained Social Workers’ records and compiled required statistics. I was also responsible for maintenance and acquisition of office supplies in relation to the needs of the department. Maintained Morgue tracking book for the Social Service group, as well as a variety of databases.; As a result of my compiling statistics for the Renal Dialysis Social Worker the Director of Continuing Care was able to identify the need for another Social Worker. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Payment Specialist

  • Aug 2000 - Mar 2004

  With this company I served as an agent to several different companies, most recently at Forest Research Institute, Inc.; As a result of my creating a new database which reflected the total number of hours each contracted monitor worked, the company was able to hire 18 new employees on a full-time permanent basis. Created a manual for Contract Monitors, providing detailed instructions on how to complete an expense report. The manual also clarified what expenses the company would reimburse… Show more With this company I served as an agent to several different companies, most recently at Forest Research Institute, Inc.; As a result of my creating a new database which reflected the total number of hours each contracted monitor worked, the company was able to hire 18 new employees on a full-time permanent basis. Created a manual for Contract Monitors, providing detailed instructions on how to complete an expense report. The manual also clarified what expenses the company would reimburse. As a result of creating this manual the processing time of expense reports was reduced dramatically, as well as more effectively. Helped compile a Field Monitor Schedule and Report Tracking database for the Director of Field Operations. This allowed for tracking of the number of hours and payments made in total for each visit performed by the Field Monitors. Show less