Experience

Iveda

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Sep 2022 - Present

  Mesa, Arizona, United States Responsibilities: • Develop and implement project plans, including timelines, budgets, and resource allocation. • Coordinate with cross-functional teams to ensure project goals and objectives are met. • Monitor project progress and provide regular updates to stakeholders. • Develop and maintain strong relationships with key partners and vendors. • Develop, design, and maintain visually appealing and user-friendly ecommerce website in Webflow. • Utilize a variety of design… Show more Responsibilities: • Develop and implement project plans, including timelines, budgets, and resource allocation. • Coordinate with cross-functional teams to ensure project goals and objectives are met. • Monitor project progress and provide regular updates to stakeholders. • Develop and maintain strong relationships with key partners and vendors. • Develop, design, and maintain visually appealing and user-friendly ecommerce website in Webflow. • Utilize a variety of design tools, such as Adobe Creative Suite and Figma, to create high-quality design assets. • Conduct research and stay up to date on the latest developments in AI and surveillance technology. • Develop and deliver engaging and informative demos of AI surveillance technology to potential clients. • Understand and communicate the key features and benefits of AI surveillance solutions to clients. • Work closely with the sales team to develop tailored demo presentations for different client needs and industries. • Collaborate with cross-functional teams to ensure that demo environments and technology are set up and functioning properly. Show less



PayPal

• United States
• Software Development
• 700 & Above Employee

• Product and Site Specialist

  • Dec 2018 - Jun 2021

  Chandler, Arizona, United States Responsibilities: • Troubleshoot technical issues related to PayPal products and escalate more complex issues as needed. • Maintain knowledge of PayPal products, policies, and procedures, as well as industry trends. • Assist with customer account setup, including verifying identities and bank/credit card accounts. • Collaborate with cross-functional teams to improve the customer experience and resolve issues. • Provide guidance and support to mentees to help them achieve their… Show more Responsibilities: • Troubleshoot technical issues related to PayPal products and escalate more complex issues as needed. • Maintain knowledge of PayPal products, policies, and procedures, as well as industry trends. • Assist with customer account setup, including verifying identities and bank/credit card accounts. • Collaborate with cross-functional teams to improve the customer experience and resolve issues. • Provide guidance and support to mentees to help them achieve their goals. • Share knowledge and expertise with mentees to help them develop their skills and abilities. • Act as a role model and offer guidance on professional conduct and behaviors. • Help mentees navigate their careers, including providing guidance on job search strategies, resume building, and networking. • Facilitate open and honest communication with mentees, creating a safe space for them to share their thoughts, ideas, and concerns. • Provide constructive feedback and coaching to mentees to help them identify areas for improvement and growth. • Facilitate connections with other professionals and resources within the company to help mentees build their networks and advance their careers. • Track the progress and development of mentees and provide regular reports to management as needed. • Participate in training and development opportunities to enhance skills and knowledge as a mentor. • Continuously seek opportunities to improve the mentor-mentee relationship and the overall mentorship program. Show less



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Manager

  • Dec 2014 - Dec 2018

  Albuquerque, New Mexico Area Responsibilities: • Oversee day-to-day interaction with agents responsible for taking inbound supervisor calls. • Provide training on techniques to deliver a positive customer experience and achieve key performance metrics. • Manage team payroll and conduct interviews for entry and tier 2 employees. • Develop and implement effective coaching and communication techniques to motivate, develop, and reward a team of 15+ agents. • Demonstrate strong attention to detail and excel in… Show more Responsibilities: • Oversee day-to-day interaction with agents responsible for taking inbound supervisor calls. • Provide training on techniques to deliver a positive customer experience and achieve key performance metrics. • Manage team payroll and conduct interviews for entry and tier 2 employees. • Develop and implement effective coaching and communication techniques to motivate, develop, and reward a team of 15+ agents. • Demonstrate strong attention to detail and excel in data presentation skills for a campaign of 300+ employees. • Manage and train a team of 15 agents who handle inbound payroll questions for Starbucks employees in North America. • Travel to train an additional team of 15 agents in another state. • Achieve multiple awards for meeting goals and maintaining positive relationships with high-profile clients in corporate environments. Show less