Experience

Davisware

• United States
• Software Development
• 1 - 100 Employee

• Field Technology Support Manager

  • Jun 2020 - Present

• Senior Product Support Analyst

  • Sep 2016 - Jun 2020

  • Head support for Davisware’s Remote Field Service application, which included Android, Windows, and IOS versions. • Provide application support and first contact for over 75 clients. • Streamlined application’s open support tickets process. • Held weekly meetings with clients before and after their go live to help them better understand features of application. • Lead QA tester for applications new version releases, new patch releases, and update releases. • Provide feedback… Show more • Head support for Davisware’s Remote Field Service application, which included Android, Windows, and IOS versions. • Provide application support and first contact for over 75 clients. • Streamlined application’s open support tickets process. • Held weekly meetings with clients before and after their go live to help them better understand features of application. • Lead QA tester for applications new version releases, new patch releases, and update releases. • Provide feedback from clients through analyzation of support tickets and QA testing to continually improve application functionality and features.

• Implementation Manager

  • May 2016 - Sep 2016

  • Assisted lead Implementation Manger on client’s go live events • Acted as support for Implementation Manager, delegation involving daily tasks and first contact for their clients • Taught clients the functions and features of Davisware’s primary software.



Elmhurst University

• United States
• Higher Education
• 500 - 600 Employee

• Student

  • Aug 2013 - May 2016



Health Care Service Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Project Manager Intern

  • Jun 2015 - Aug 2015

  Chicago, Illinois •Collaborated with 300 co-workers in 5 different states on multiple government projects. •Assisted and supported project manager with daily tasks. •Developed a alternate manager competency rating system and rubric.



Big Game Software

• United States
• Software Development
• 1 - 100 Employee

• Software Tester

  • Nov 2014 - Jan 2015

  Elmhurst, Illinois • Analyze sports game tracking software • Provide feedback on problems encountered in software • Report suggestions on areas that can be improved



TWO MEN AND A TRUCK®

• United States
• Truck Transportation
• 700 & Above Employee

• Mover

  • Jun 2014 - Aug 2014

  Elmhurst, IL • Analyzed and solved problems quickly in order to expedite move • Communicated with customers and co-workers of varies backgrounds to effectively fully complete a job • Utilize best practice in order to effectively transport a customer’s belongings



Fenwick High School

• United States
• Education Management
• 1 - 100 Employee

• Basketball Instructor

  • Jul 2013 - Jul 2013

  Oak Park, IL • Assisted in run a summer basketball camp • Taught fundamentals of basketball to a 100 campers • Spoke to student-athletes about personal basketball journey and college basketball experience



Plainfield South High School

• Education Administration Programs
• 1 - 100 Employee

• Youth Coach

  • Jun 2013 - Jul 2013

  United States • Coached a team of young student-athletes during summer tournaments • Mentored student-athletes • Taught fundamentals of basketball to 50 campers



Mycogen Seeds Co.

• Detasseler Crew Leader

  • Jun 2011 - Jul 2011

  Streator, IL • Supervised a crew in picking the correct tassels • Taught crew how to detassel • Made sure crew stayed hydrated and scheduled breaks