Experience

TSA Group - Australia

• Australia
• Outsourcing/Offshoring
• 700 & Above Employee

• SMB Account Executive

  • Jan 2022 - Present

  Australia Recruited for this role to take accountability in proactively managing business accounts for Telstra. - Successfully managed a portfolio of key accounts and leads, maintaining strong relationships and delivering exceptional customer service within a short sales cycle. - Generated over $100,000 in sales revenue by cultivating new business relationships and expanding the customer base. - Exceeded personal quota by an average of 20% each quarter for the past year. - Recognised for… Show more Recruited for this role to take accountability in proactively managing business accounts for Telstra. - Successfully managed a portfolio of key accounts and leads, maintaining strong relationships and delivering exceptional customer service within a short sales cycle. - Generated over $100,000 in sales revenue by cultivating new business relationships and expanding the customer base. - Exceeded personal quota by an average of 20% each quarter for the past year. - Recognised for outstanding service and professionalism for a key stakeholder to return demonstrating exceptional customer service skills and relationship-building abilities. - Conducted client meetings to identify needs and provide customised solutions, resulting in a 25% increase in new customers. - Encouraged cross-selling of additional products and services through an acquired understanding of business needs. - Maintained accurate records of sales activities and provided regular reports to management via Salesforce, resulting in increased visibility and accountability. Show less



Lotterywest

• Australia
• Government Relations Services
• 200 - 300 Employee

• Retail Assistant

  • Feb 2018 - Jan 2022

  Australia Mobilised customer-focused tasks to support Lottery-west affiliated operations. - Provided excellent customer service, resulting in a 95% customer satisfaction rate and repeat customers. - Managed a high volume of customers in a fast-paced environment, ensuring a positive shopping experience for all patrons. - Assisted in inventory management, receiving and processing deliveries, and restocking shelves as needed.



Bellissimo Fish & Chips

• Australia
• Restaurants

• Shop Assistant

  • Jan 2021 - Nov 2021

  Fremantle, Western Australia, Australia - Maintained excellent standards of customer service amid high-volume on-call and in-person operations. - Followed procedures for safe food preparation, assembly, and presentation. - Communicated clearly and positively with coworkers and management.