Experience

Louisiana Lottery Corporation

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Special Investigator

  • Mar 2023 - Present

  United States



PUBLIC SAFETY AND CORRECTIONS, LOUISIANA DEPARTMENT OF

• United States
• Law Enforcement
• 1 - 100 Employee

• ARDC SPECIALIST II

  • Nov 2020 - Mar 2023

  ● Draft correspondence, requests for information, and other communication to state and federal officials to obtain files and collaborate with team members to provide supplemental information for verifying record details during file processing for impacted individuals. ● Perform data entry operations using acute detail orientation and analytical methodologies while examining criminal timesheets, statements, court documents filed and other records to promote positive accuracy rates in… Show more ● Draft correspondence, requests for information, and other communication to state and federal officials to obtain files and collaborate with team members to provide supplemental information for verifying record details during file processing for impacted individuals. ● Perform data entry operations using acute detail orientation and analytical methodologies while examining criminal timesheets, statements, court documents filed and other records to promote positive accuracy rates in record keeping databases. ● Obtained higher clearance level during my first year of employment which increased work productivity rates amongst my team of 5 people by decreasing the turn-around time for criminal history requests and other higher level data. ● Coordinate with senior leadership and state government agencies to maintain an up-to-date awareness on all new commitments to the Department and any issues related to these commitments to provide a report to superiors. ● Analyze, extract, and thoroughly document all pertinent information from court reports, prior investigation reports, statements, and bills of information to generate a chronological order of historic record-keeping maintaining file integrity. ● Utilize investigative analysis and analytical methods with obtained clearance level to research and analyze criminal records for accuracy, or discrepancies, and initiate communication to aid in their resolution or make decisions based on how to proceed in resolving the reported issue. Show less



Louisiana Office of Motor Vehicles

• United States
• Public Safety
• 1 - 100 Employee

• Motor Vehicle Specialist

  • Jun 2017 - Nov 2020

  United States ● Analyzed client statement documents and measured comparison to government issued documentation to attain validity based on standards set by the department on acceptability. ● Evaluated customer transactions during processing for any discrepancies and followed a situation-based triage approach to problem-solving and propose the best resolution for the customer which reduced the additional time a follow-up transaction would incur. ● Provided quality customer service for each… Show more ● Analyzed client statement documents and measured comparison to government issued documentation to attain validity based on standards set by the department on acceptability. ● Evaluated customer transactions during processing for any discrepancies and followed a situation-based triage approach to problem-solving and propose the best resolution for the customer which reduced the additional time a follow-up transaction would incur. ● Provided quality customer service for each encounter with customers and allotted my full knowledge base in answering inquiries while processing their transactions. ● Learned and gained proficiency in state and other vendor specific software to support job functions and additional investigations into complex customer transactions which provided the ability to be more dynamic in my position at the company. ● Trained new employees by providing the policies and procedures guidelines along with experienced based knowledge to enhance their performance with transactions at the Department and assisted with transactions as requested for further investigation. Show less