Experience

KBI - Ken's Beverage, Inc.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Service Manager

  • Feb 2007 - Present

  Responsible for maintaining a profitable department P&L, which included a 92% profit increase the first year as a Service Manager and increased profits by over 40% for 2015, 2016, and 2017 • Controlling reactive services for Illinois, Northern Indiana, Missouri, and parts of Iowa • Customer relations- meeting with customers to discuss issues, new business opportunities, and ensuring services performed are completed to standard • Maintaining a low employee turnover • Recruiting new… Show more Responsible for maintaining a profitable department P&L, which included a 92% profit increase the first year as a Service Manager and increased profits by over 40% for 2015, 2016, and 2017 • Controlling reactive services for Illinois, Northern Indiana, Missouri, and parts of Iowa • Customer relations- meeting with customers to discuss issues, new business opportunities, and ensuring services performed are completed to standard • Maintaining a low employee turnover • Recruiting new technicians, promoting supervisors and discipline of employee as necessary • Day to day operations of dispatch. • Training new technicians and managers for new and existing offices 2008-2009 | Field Service Technician • Perform reactive service on both hot and cold beverage equipment for various customers in the state of Illinois. 2009-2010 | Lead Technician/Trainer • Added duties assisting with phone fixes as well as phone support for fellow technicians. Field training new technicians and evaluating trainees before allowing them to be on their own. 2010-2014 | Field Supervisor • Placed in charge of 6 to 8 technicians. Responsible for evaluations disciple and day to day progress of technicians placed in my care. Show less



Corrie Management Company

• General Manager

  • Dec 1995 - Jul 2007

  Danville, Illinois Ran day to day operations for the vending, service, and security parts of the company. Responsibilities included. P&L Employee relations Scheduling of service and security needs Account management Warehouse inventory Payroll management



Petro Lube

• Shop Foreman

  • Mar 1991 - Oct 1995

  Corning, California Responsibilities included. Quality control Leading employees Control over sales and service revenue for the shift. Maintaining a clean and safe work environment for both employees and customers.



Metropolitan Floor Service

• General Manager

  • May 1986 - Nov 1990

  Chicago Ran day to operations including, Customer Service, estmates for new clients, payroll, employee relations, inventory for the warehouse.