Experience

The Next Great Opportunity

• Advertising Services
• 1 - 100 Employee

• Director Program Management

  • Aug 2011 - Present



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director

  • Apr 2005 - Aug 2011

  Piscataway, NJ • Developed and implemented deployment procedures for upgrade from Unity to Unity Connection 8.5 and Call Manager Upgrade to Call Manager 8.6 for Xerox. The project is underway and near completion and is running on-time and on-budget. Sub-projects include Global IOS and access upgrades at over 200 locations worldwide. Risk mitigation, contingency planning and periodic executive review is part of project governance. • Deployed and managed a hosted IT solution for Egon Zehnder, a global… Show more • Developed and implemented deployment procedures for upgrade from Unity to Unity Connection 8.5 and Call Manager Upgrade to Call Manager 8.6 for Xerox. The project is underway and near completion and is running on-time and on-budget. Sub-projects include Global IOS and access upgrades at over 200 locations worldwide. Risk mitigation, contingency planning and periodic executive review is part of project governance. • Deployed and managed a hosted IT solution for Egon Zehnder, a global executive search firm comprising 63 locations in 37 countries. The solution consists of MPLS services supporting voice, data and video, WAN Acceleration, remote access services and data center services. Data center services include Internet Browsing, Web Filtering, Active Directory, Exchange Services, BES services, Anti-Spam services, Managed Firewalls, Intrusion Detection, and Hardware and Operating Systems support. Data centers are in 3 globally diverse geographic locations with any one data center capable of failover protection for the others. I met routinely with the EZI CIO and provided governance over all transformation and steady state services. • Developed, deployed and managed a global IT services infrastructure for Carestream a medical imaging spin-off replacing the Kodak (parent company) infrastructure. Responsible for transition to new managed services and governance model, transformation to new technology and services and Steady State Operations for all services at 120 locations in 45 countries. The solution includes managed WAN, managed LAN, managed Wireless LAN, managed Cisco IPT services, Managed Internet services, managed Firewalls and Intrusion Prevention Services. Change management, performance management, release management, incident and problem management, asset management and governance are also provided. I met weekly with the CIO during transition and transformation with meetings moving to quarterly once the steady state environment was realized. Show less



MCI Corporation

• Telecommunications
• 1 - 100 Employee

• Director

  • Sep 2000 - Mar 2005

  Parsippany, NJ • Deployed a national Avaya Based IPT solution for Nike and managed all local services on the Nike Beaverton, Oregon campus. Services include Managed IPT, Managed E-Mail content, Managed WAN, and Video, Audio and Net conferencing. Campus services included employee adds/deletions, desktop services, cabling, password management and voice services change management. The IT solution delivered IP trunking in order to network regional IPT environments in EMEA and Asia Pac regions, provided a global… Show more • Deployed a national Avaya Based IPT solution for Nike and managed all local services on the Nike Beaverton, Oregon campus. Services include Managed IPT, Managed E-Mail content, Managed WAN, and Video, Audio and Net conferencing. Campus services included employee adds/deletions, desktop services, cabling, password management and voice services change management. The IT solution delivered IP trunking in order to network regional IPT environments in EMEA and Asia Pac regions, provided a global dialing plan, and migrated Nike from a Frame Relay/ATM networking infrastructure to an MPLS based backbone. • Managed BP Global Operations team consisting of 120 individuals in 18 countries. Technology migrations included a transition from private line point to point services to a combined Frame Relay/ATM solution and the deployment of a global dialing plan. Project work included real estate relocations, deployment of a global video conferencing solution and network hardening for critical locations. The annual IT budget was $40M and multi-level governance included reporting performance management, continual service improvement initiatives, risk mitigation efforts and cost control measures. • Provided cradle to grave customer support for MCI Enterprise Customers who had outsourced a portion of their business to MCI. At its peak I managed 30 customers billing approximately $1B annually with over 300 direct reports. Engagements ranged from 1 person Program Management offices to more than 100 strong and globally dispersed single account focused personnel. Responsible for performance management for all accounts with extended requirements for some which included Change Management, Asset Management, Release Management and Governance. Show less



MCI

• Director

  • Jan 1990 - Aug 2000

  Parsippany, NJ • Managed a team of 42 Technical Consultants supporting all sales branches east of the Mississippi. Responsibilities included technical solution designs for all complex sales solutions. Design work included call center routing solutions, global voice routing solutions, global video conferencing solutions, voice and data access integration, data center recovery solutions and remote access solutions. Analog to digital service migrations were common as were migrations to facilitate on-net… Show more • Managed a team of 42 Technical Consultants supporting all sales branches east of the Mississippi. Responsibilities included technical solution designs for all complex sales solutions. Design work included call center routing solutions, global voice routing solutions, global video conferencing solutions, voice and data access integration, data center recovery solutions and remote access solutions. Analog to digital service migrations were common as were migrations to facilitate on-net dialing using forced on-net termination software features. • Supported the MCI Sales Organization east of the Mississippi with technical designs for customer enterprise integrated service solutions. My team covered 20 sales branches in 13 states. These solutions were often large, complex and global in nature providing outbound and inbound voice solutions, contact center solutions, remote access, security, hosting, data services and managed network environments. Show less