Experience

US Journey Immigration Services LLC

• United States
• Law Practice
• 1 - 100 Employee

• Bilingual Legal Assistant

  • Sep 2022 - Aug 2023

  South Jordan, Utah, United States Updating clients on their cases. Translating documents and writing cover letters. Assisting the attorney in market development, managing social media. Interpreting both Spanish and Portuguese Trained by attorneys in various immigration processes .



O'Brien Immigration

• United States
• Law Practice
• 1 - 100 Employee

• Intake Specialist

  • Mar 2021 - Aug 2022

  San Francisco Bay Area Heavily involved in the intake process. Reviewed each of the intake cases with attorneys. Interpreting during consultations Assisted up to 5 lawyers at time. Making that clients sign their contract and collect. Collecting existing open invoices, to make sure that firm still maintained its revenue Trained staff on using different systems.



RGS Financial, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Collections Specialist

  • Sep 2020 - Jun 2021

  Managua, Nicaragua First party collection for a mid size auto in Texas. Collected on past due car notes, as well as collection on property that has been impounded.



Tri Source International LLC

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Technical Specialist

  • Jan 2020 - Apr 2020

  Managua, Nicaragua Customer service agent for advocacy group for Social Security benefits. Updated clients on their cases. Documented any important information related to their case, such as doctor's appointment, and new conditions.



Accedo Technologies

• Nicaragua
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Success Manager

  • Aug 2019 - Jan 2020

  Nicaragua Worked with CareerBuilder with recruiters with one of America's biggest recruitment on how to use their resume database. Making sure that clients would renew their contract, upselling or negotiating on a renewal price.



Keiser University

• United States
• Higher Education
• 700 & Above Employee

• English Instructor

  • Jun 2019 - Dec 2019

  Nicaragua Teaching level 11-12 to Spanish native speakers ages 10-18 and adults. In an engaging class setting I worked on Classroom development lesson planning and rubrics to engage the children.



Tri Source International LLC

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Tech Support Level 1

  • May 2018 - Feb 2019

  Nicaragua Used diagnostic tools to identify hardware failures and replace non-functional components. Linked computers to network and peripheral equipment. Explained technical information in clear terms to non-technical individuals to promote better understanding. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.



Airwaves Wireless

• United States
• Telecommunications
• 1 - 100 Employee

• Two Way Radio Tech

  • Aug 2011 - Mar 2018

  Sherman Oaks, California Two Way Radio Tech, Communications rental company that rented Motorola CP200 radios to the entertainment industry My duties included mainly soldering and repairing parts on the board. Testing and cleaning accessories for the radios. Assuring rental equipment was shipped.



Cardtronics

• United States
• Financial Services
• 200 - 300 Employee

• Customer Service Representative

  • Dec 2010 - Jul 2011

  Houston, Texas, United States Monitoring and updating work orders for ATMs across the United States that need and are in the midst of being repaired Opening service calls per merchants and card users that are experiencing issues with the ATM's



Entertainment Partners

• United States
• Entertainment Providers
• 700 & Above Employee

• Product Support Representative

  • Apr 2006 - Jul 2010

  Burbank, California I provided technical support to internal staff, and external customers through web interface, via email and phone. Documented client interactions in the issue tracking system, Customer Relationship Management (CRM) module. Provided guidance to team members researching technical issues.



Exact Staff

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Customer Service Representative, Recruiter, Dispatcher, Personal Assistant

  • 2000 - 2006

  Woodland Hills, California Personal assistant to the Director of the Americas to the Los Angeles Convention and Visitors Bureau Tech support for DSL modems



Timewarner Cable Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Dispatcher

  • Jun 2002 - Mar 2004

  Chatsworth, California Directed dispatching, routing and tracking of 100+ fleet of vehicles. Maintained updated and detailed records of calls in physical and electronic databases. Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.