Experience

Vertical Screen, Inc.

• United States
• Security and Investigations
• 200 - 300 Employee

• Manager of Account Management

  • Aug 2018 - Present

  Warminster, Pennsylvania As the Manager of Vertical Screens account management department I am directly responsible for 21 engaged and motivated account management professionals. The role of the Account Manager within Certiphi Screening, Business Information Group, and Truescreen can be summarized under my previous job experience of “Executive Account Manager.” My responsibilities vary, but the key items of note are as follows: • serving as an escalation contact across our Business Information Group,… Show more As the Manager of Vertical Screens account management department I am directly responsible for 21 engaged and motivated account management professionals. The role of the Account Manager within Certiphi Screening, Business Information Group, and Truescreen can be summarized under my previous job experience of “Executive Account Manager.” My responsibilities vary, but the key items of note are as follows: • serving as an escalation contact across our Business Information Group, Certiphi Screening, & Truescreen business lines • deconstructing processes for improvement opportunities that serve both our internal and external populations • representing the best interests of my staff, while acknowledging and accounting for the needs of their clients, and our operational departments Employment verifications can be made at HRVerifications@VerticalScreen.com.

• Executive Account Manager

  • Mar 2018 - Aug 2018

  Warminster, Pennsylvania As an Account Manager with Certiphi I am directly responsible for the over all level of satisfaction my clients receive when utilizing any of Certiphi's many available services. I take a great amount of pride and personal satisfaction from the work that I do. There are numerous responsibilities entrusted to someone in this type of position, but some of the key functions are as follows: • Serving as a liaison between our clients and Certiphi's internal operations • Overseeing… Show more As an Account Manager with Certiphi I am directly responsible for the over all level of satisfaction my clients receive when utilizing any of Certiphi's many available services. I take a great amount of pride and personal satisfaction from the work that I do. There are numerous responsibilities entrusted to someone in this type of position, but some of the key functions are as follows: • Serving as a liaison between our clients and Certiphi's internal operations • Overseeing the setup, implementation, maintenance and updates of new and existing assigned accounts, specializing in the Healthcare industry • Performing live webinar or in person presentations, trainings, and business reviews to key client contacts in QBR and, or RFP type situations • Overseeing client initiated projects by analyzing our clients needs against current system options and developing a project strategy • Identifying improvement opportunities for current internal processes For any additional information concerning Vertical Screen, and it's subsidiaries BIG, Certiphi, and Truescreen please visit www.VerticalScreen.com

• Senior Account Manager

  • Nov 2015 - Mar 2018

• Account Manager

  • Jul 2014 - Nov 2015

  Warminster, Pennsylvania

• Public Records Coordinator - Courts Division

  • May 2013 - Sep 2014

  Warminster, Pennsylvania I was the Courts Coordinator at our primary office located in Warminster, Pa. I was the direct supervisor of 70 researchers stationed there and at our Marlton, NJ office. My employees primary focus was background screenings. We compiled criminal, civil/bankruptcy, and sex offender histories using county, state, federal, and international public records. My department was known for its user friendly attitude toward any task or inquiry. We strived to exceed any expectation, ETA, and or… Show more I was the Courts Coordinator at our primary office located in Warminster, Pa. I was the direct supervisor of 70 researchers stationed there and at our Marlton, NJ office. My employees primary focus was background screenings. We compiled criminal, civil/bankruptcy, and sex offender histories using county, state, federal, and international public records. My department was known for its user friendly attitude toward any task or inquiry. We strived to exceed any expectation, ETA, and or quality standard set before us. Additional personal notes: - I was the process owner of an "ISO" {International Organization of Standardization} measured procedure "Courts Research" - ISO is a Internationally recognized organization dedicated to continual improvement technology. - I was a Hiring Manager - responsible for reviewing the potential of possible future employees for a position in one of the many sub-divisions that made up Vertical Screen. For any additional information concerning Vertical Screen, BIG, Certiphi, and Truescreen please visit www.VerticalScreen.com

• Public Records Researcher

  • May 2011 - Apr 2013

  Warminster, PA Vertical Screen Inc. -Warminster, PA International Criminal Background Investigations Skills Required: Time Management, Attention to Detail, Problem Solving/Reasoning



United States Postal Service

• T.E. Mail Carrier

  • Sep 2010 - Nov 2010

  East Germantown, PA United States Post Office -East Germantown, Pa Mail Carrier Skills Required: Interpersonal Skills, Time Management, Adaptability, Stamina *T.E. - Transitional Employee - Temporary position used to fill in for normal operations when necessary



The Home Depot

• M.E.T. Member

  • Oct 2009 - Aug 2010

  Eight Philadelphia Locations Home Depot MET Team -Philadelphia Area, Pa Merchandizing Representative, Product Handler Skills Required: Time Management, Technical Skills, Adaptability, Interpersonal Skills, Problem Solving/ Reasoning, Team Work.



Parker Landscaping

• Landscaper

  • Nov 2007 - Oct 2009

  Croydon, PA Parker Landscaping -Croydon, PA Landscaping, Hardscaping, Snow Removal Skills Required: Leadership, Stamina, Time management



CMQ Floor Covering

• Rug Cleaning

  • May 2006 - Sep 2007

  Bristol, PA Summer of 2006 & 2007 CMQ Rug Cleaning –Bristol, Pa Rug Cleaning, Various Locations in Delaware County, Center City Philadelphia, Far Northeast Philadelphia Skills Required: Self Discipline, Time Management, Stamina



Rite Aid

• Cashier/Stocker/Delivery handler

  • May 2003 - Jan 2006

  Huntington Valley, PA Rite Aid Pharmacy - Philadelphia, PA Cashier, Stock, 4:00 a.m. Delivery Handler, Customer Service, Film Developing Skills Required: Customer Relations, Organization, stock controll