Experience

Paname Coffee & Tea Importers

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Founding President

  • Jan 2015 - Present

  Paname Coffee & Tea Importers is the exclusive importing & distribution partner throughout the United States for Cafés Richard-Paris: France's most iconic and beloved coffee roaster. With our rich collection of 22 classic blends and pure origin coffee, we live by the philosophy that "there is a different coffee for every moment of the day." Whether you are a small café, a French patisserie/boulangerie, a high-end restaurant, or a hotel, we provide professional coffee & tea solutions for… Show more Paname Coffee & Tea Importers is the exclusive importing & distribution partner throughout the United States for Cafés Richard-Paris: France's most iconic and beloved coffee roaster. With our rich collection of 22 classic blends and pure origin coffee, we live by the philosophy that "there is a different coffee for every moment of the day." Whether you are a small café, a French patisserie/boulangerie, a high-end restaurant, or a hotel, we provide professional coffee & tea solutions for every setting, tailored to ensure your customers enjoy a perfect cup of Cafés Richard on every visit. Our aim is to help you develop a dynamic coffee & tea program that will perfectly complement your concept and menu, and ultimately to help elevate your service. Ask me about our equipment solutions, barista training academy, and National technical service network! About Cafés Richard: Cafés Richard is a traditional French coffee roaster from Paris. Evolving from the Maison Richard founded in 1892, it has remained a family business for four generations. So deeply linked to French gastronomy, French "Art de Vivre", and to PARIS, Cafés Richard is proudly served in 3 out of every 4 cafés, restaurants and hotels in the City of Light -- including over 165 Michelin-Star Restaurants and 5-Star Hotels. Cafés Richard continues to inspire the confidence of its 42,000 clients through premium quality and service, thus firmly holding onto its position as France's most beloved coffee. If every one of the thousands of cafés and restaurants in Paris has its own personality; they also have one point in common: Cafés Richard, a key factor contributing to their authenticity. Show less



C.H. Robinson

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Strategic Account Manager

  • May 2011 - Feb 2013

  Chicago As a Strategic Account Manager of the Continental Mills and Haier America accounts at TMC (a division of C.H. Robinson Worldwide, Inc.), William's role has focused on IT strategy, best practice implementation, process improvement, and development of our talent. William is responsible for the designing and implementation of innovative client solutions focused on driving cost savings, improved metrics, and carbon footprint reduction. Over the past 7 years William has achieved the highest levels… Show more As a Strategic Account Manager of the Continental Mills and Haier America accounts at TMC (a division of C.H. Robinson Worldwide, Inc.), William's role has focused on IT strategy, best practice implementation, process improvement, and development of our talent. William is responsible for the designing and implementation of innovative client solutions focused on driving cost savings, improved metrics, and carbon footprint reduction. Over the past 7 years William has achieved the highest levels of client satisfaction across a diverse group of clients and vertical industries ranging from food and beverage to electronics and appliances. He attributes strong communication and team building skills to the ongoing achievement of his client’s goals. Haier America & Continental Mills Accounts • Developed detailed project schedule to integrate new international client (Haier America ~$13M budget) and assumed management responsibility for existing client (Continental Mills ~$26M budget) • Responsible for creating quarterly business reviews, identifying best practices across multiple channels and managing ~85 annual continuous improvement projects internally and throughout customer networks • Developed strategies with cross-functional teams to increase customer satisfaction (~15%), reduce cost (~5%), and enhance product workflow by developing and analyzing logistics plans that drive production, distribution efficiencies (~25%), and inventory reduction (~10%) for clients • Saved Haier America ~$1.2M and Continental Mills ~$750K annually in supply chain spend • Owned development of sales presentations, new product and service launches, and client dashboards and presented to current and prospective clients • Managed team of three direct reports, including training, coaching, delegation of responsibilities, performance management, and deliverables measurement • Initiated internal Green Belt projects to reorganize and disseminate knowledge base and training

• Senior Logistics Analyst

  • Mar 2006 - Aug 2011

  Tetra Pak International (Account Lead) • Selected to integrate and implement new client (TMC’s first global account) and manage customer, carrier, and vendor relationships. • Continuously monitored and evaluated internal and external efficiencies and effectiveness in order to identify opportunities for continuous process improvement, standardization, and to reduce expenses • Tracked KPI successes and opportunities; reviewed weekly with Tetra Pak’s global logistics team in… Show more Tetra Pak International (Account Lead) • Selected to integrate and implement new client (TMC’s first global account) and manage customer, carrier, and vendor relationships. • Continuously monitored and evaluated internal and external efficiencies and effectiveness in order to identify opportunities for continuous process improvement, standardization, and to reduce expenses • Tracked KPI successes and opportunities; reviewed weekly with Tetra Pak’s global logistics team in Sweden • Developed and facilitated Quarterly Customer and Carrier Satisfaction surveys to identify opportunities and leverage strategic action plans for solutions • Created training material and trained client end users (logistics team, customer service team, and carrier partners) on TMC tools, technology, operating and reporting procedures; as well as cross-trained other TMC employees Coca-Cola North America Account (Team lead Northeast and Midwest Regions) • Created and executed daily logistics plans and collaborated with CCNA’s internal logistics managers to identify and address issues with orders and shipments, while providing support and services for extraordinary circumstances • Facilitated collaborative relationships between CCNA’s logistics coordinators, shipping facilities, customer service and carrier partners, resulting in cost savings to the customer and higher levels of efficiencies • Delegated tasks to internal operations and customer service teams and supported any opportunities as necessary



Berlitz Corporation

• United States
• Education
• 700 & Above Employee

• English Instructor

  • Aug 2004 - Mar 2005

  Darmstadt Area, Germany • Provided English training and support to students of all ages and levels, including Business English. • Tailored fluency-based activities and lessons to meet students' goals and interests, in order to guide them in acquiring the language competencies they sought and/or needed.



3 Millennia Tours

• Tour Guide/Sales Representative

  • 2005 - 2005

  Rome Area, Italy • Led walking tours covering all aspects of Roman and Vatican life, history, and culture. • Interacted with tourists/clients helping them choose tours to fit their desires and needs.



Mokarabia Coffee Bar

• Manager in Training

  • 2005 - 2005

  Rome Area, Italy



Colorado Technical University Online

• Admissions Advisor/Inside Sales

  • Jan 2004 - Aug 2004

  • Presented and marketed the value of earning undergraduate and masters degrees to prospective students using a consultative sales approach. • Identified and interviewed potential students to determine their educational needs, interests, challenges, qualifications and aspirations; and by guiding each through the benefits and objectives of our degree programs, gained their commitment of enrollment. • Advised students and potential students with respect to admission procedures and… Show more • Presented and marketed the value of earning undergraduate and masters degrees to prospective students using a consultative sales approach. • Identified and interviewed potential students to determine their educational needs, interests, challenges, qualifications and aspirations; and by guiding each through the benefits and objectives of our degree programs, gained their commitment of enrollment. • Advised students and potential students with respect to admission procedures and requirements, educational options, progress, and career choices. Show less



Associazione Culturale Linguistica

• English Teacher

  • May 2003 - Oct 2003

  San Remo, Italy • Provided an English Language full immersion experience for Italian children. • Fostered English development through the use of interesting and engaging games, songs and drama.



KCT Credit Union

• Marketing Internship & Member Service Representative

  • Jan 1999 - Jan 2001

  • Created, tracked, and analyzed all internal department and external member/non-member surveys. • Assisted in identifying products, services, and trends for future analysis. • Developed, designed, and presented PowerPoint presentations to prospective new members. • Worked directly with Credit Union members by processing financial transactions. • Cross-sold other products and services and performed various tasks throughout the Credit Union.