Experience

4G Clinical

• United States
• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Software Test Analyst II

  • Sep 2019 - Present

  Portland, Oregon Area ▪ Work with Client Services Lead to ensure study level applications are tested appropriately to deliver a high quality, validated system to clients. ▪ Responsible for project level validation to ensure study application is developed, tested and deployed as per 4G Clinical SOPs ▪ Work with Client Services Lead to identify study customizations required, if any, to ensure that an impact assessment can be properly conducted as per 4G Clinical SOPs and that the study testing strategy reflects… Show more ▪ Work with Client Services Lead to ensure study level applications are tested appropriately to deliver a high quality, validated system to clients. ▪ Responsible for project level validation to ensure study application is developed, tested and deployed as per 4G Clinical SOPs ▪ Work with Client Services Lead to identify study customizations required, if any, to ensure that an impact assessment can be properly conducted as per 4G Clinical SOPs and that the study testing strategy reflects this ▪ Develop study specific validation plans, test strategies and test cases ▪ Execute study testing, following 4G SOPs ▪ Develop study specific validation reports ▪ Prepare the PRANCER system for UAT and production, in coordination with the development team as necessary. Show less



InFocus

• United States
• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Software Quality Assurance Engineer

  • Jun 2014 - Apr 2019

  Portland Area, Oregon Collaborating as part of a team to write, maintain, and execute test plans. Responsible for testing video conferencing software. Responsible for diagnosing software vs hardware issues. Responsible for testing and providing feedback of UI design and functionality. Responsible for assigning and helping lead testing efforts within Mondopad project. Provide feature requests to improve user experience. Design and implement automated test cases.



Amazon

• VCC Kindle Tier 2 Support; CSA III

  • Nov 2012 - May 2014

  Salem, Oregon Responsible for providing customer support regarding account issues and shipping. Responsible for personal time management in a work from home environment. Responsible for providing technical and account support for Hardware devices and digital content. Providing both phone and chat support.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support Agent

  • Feb 2011 - Oct 2012

  Portland, Oregon Area Responsible for assisting customers with a variety of technical issues. Responsible for delivering customers best possible customer service experience. Worked to educate customers about how to get the most out of their console. Educated customers about features they may not have known about with their hardware. Provided networking support for wired and wireless networks.



Planet Bingo

• Quality Assurance Engineer

  • May 2009 - Sep 2010

  Responsible for testing functionality of servers and clients Worked closely with developers to assure quality software development Wrote and implemented test cases and plans. Worked with development and production to understand test scope Helped develop test tools. White and Black Box testing Setup and monitored automated tests Communicated and reproduced issues for development Tortoise SVN software Bugzilla bug tracking software



Treyarch

• United States
• Computer Games
• 300 - 400 Employee

• Production Tester

  • Aug 2008 - May 2009

  Responsible for testing functionality and gameplay Worked closely with developers and production Project Call of Duty : World at War (360, PS3) Implemented test plans and procedures Used and followed through test cases Lead several multiplayer and regression tests DevTrack bug tracking software Black Box testing Communicated bugs to developers.



Vivendi Games/Activision

• Game Tester

  • May 2007 - Aug 2008

  Responsible for testing functionality and gameplay Lead several multiplayer tests