Experience

Forward Solutions

• United States
• Facilities Services
• 1 - 100 Employee

• Order Entry Specialist and Customer Support

  • Feb 2023 - Present

  Nueva San Salvador, La Libertad, El Salvador In this role, I'm in charge of processing orders in our manufacturer's software so they can be released and the sale is completed. Also, I'm in charge of helping our clients with order status, processing any claims, and answering questions they may have about their orders.



Upleveling Your Business

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Digital Marketing Assistant

  • Oct 2022 - Feb 2023

  Nueva San Salvador, La Libertad, El Salvador In this role, I was in charge of performing a variety of digital marketing tasks. I spent most of the day working on pulling out statistics from Active Campaigns and Google Analytics. I was also in charge of giving maintenance to the company's website by troubleshooting them and making sure they were working perfectly fine. I was also working as a translator, scheduling social media content, and helping the team with little tasks they needed help with.



INDEPENDENCE CAPITAL LLC

• United States
• Consumer Services
• 1 - 100 Employee

• Email Marketing and Sales Representative.

  • Oct 2022 - Jan 2023

  Nueva San Salvador, La Libertad, El Salvador In this role, I was in charge of searching for new leads, entering orders, product research, and email marketing.



Katapult

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2021 - May 2022

  Nueva San Salvador, La Libertad, El Salvador In this role, I was in charge of helping customers with different customer service scenarios depending on what they were looking for. For example, some customers might've called just to check their accounts, make a payment, or edit their accounts, and some others made a more difficult request that involved checking their contracts.



Direct Energy

• United States
• Utilities
• 700 & Above Employee

• Credit Analyst

  • Sep 2018 - Oct 2021

  Nueva San Salvador, La Libertad, El Salvador In this role, I was in charge of performing a credit analysis and identity verification for customers who wanted to acquire our services. This identity verification process was critical for the business since we prevented a lot of people from using someone else's identity.

• Sales Representative

  • Mar 2018 - Sep 2018

  Nueva San Salvador, La Libertad, El Salvador In this role, I was in charge of selling customers electrical services for their homes, or apartments. This was my first position as a sales representative, leading me to become the best seller in 2018. It's also good to mention this was an inbound position.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2017 - Mar 2018

  San Salvador, El Salvador In this role, I was in charge of helping the customers with their mobile and service problems. During this role, I was troubleshooting with the customers over the phone a variety of problems with their mobile devices or problems with their service.



Great VirtualWorks

• Telecommunications
• 1 - 100 Employee

• Retention Specialist

  • May 2017 - Oct 2017

  San Salvador, El Salvador In this role, I was in charge of preventing customers from canceling the services with the company. My main job was to persuade the customers and keep them as much time as possible by offering discounts or extra benefits if they decided to keep the service.



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Technical Advisor

  • Feb 2016 - May 2017

  San Salvador, El Salvador In this role, I was helping customers with various technical issues they were experiencing with their residential and mobile services providing them clear instructions on how to troubleshoot the problem and provide a solution as quickly as possible.