Experience

CG Technology

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• IT - Operations Technician

  • Aug 2014 - Present

  Las Vegas, Nevada Area



PSI Services LLC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Analyst

  • 2006 - 2014

  Las Vegas, Nevada Area Support 180+ off site locations and call center with 80+ users via remote access, phone email and IM. Managed, tracked and maintained 2400 workstations (Windows 2000, XP, W 7) 180+ Servers(Windows Servers 2000, 2003, 2008) Lead the upgrades for all hardware and OSs on WSs and many servers. Created new images for various computer models to ensure proper configuration for various testing platforms. Managed excel spreadsheets of Master Inventory list, Workstation and Server… Show more Support 180+ off site locations and call center with 80+ users via remote access, phone email and IM. Managed, tracked and maintained 2400 workstations (Windows 2000, XP, W 7) 180+ Servers(Windows Servers 2000, 2003, 2008) Lead the upgrades for all hardware and OSs on WSs and many servers. Created new images for various computer models to ensure proper configuration for various testing platforms. Managed excel spreadsheets of Master Inventory list, Workstation and Server replacement list. Traveled throughout the country setting up new sites for testing. Physical , LAN/WAN, peripherals and proper configuration setup. Supported proprietary software to ensure proper testing implementation and result uploads. Made sure all sites had testing data each day and that results uploaded each day. Show less



Jackson Hewitt Tax Service Inc.

• United States
• Financial Services
• 700 & Above Employee

• IT Support Specialist

  • Jan 2004 - 2008

  Las Vegas, Nevada Area Worked this position full time from January to June of each year while holding full time job with PSI. Image, configure, install and maintain all workstations and main servers for 35 permanent locations and 20+ Walmart's. Set up locations LAN/WAN, Networks, peripherals and configurations to company standards. Supported all locations thru the tax season. Tore down all locations, inventoried and stored all equipment.



OMS

• Technical Support

  • 2002 - 2004

  Las Vegas, Nevada Area Midlevel administration of multiple Windows 2000 SBS and Exchange 2000. Troubleshoot and maintain LAN / WAN / VPN connectivity and security. Hardware, software and peripheral maintenance, installation and upgrades. Daily backups using Veritas. Build and maintain 200+ PCs using Windows 98, 2000, and XP Pro. Configure and maintain POP and SMTP mail protocols. Client support onsite and over phone. Foster and maintain client relationships.