Experience

ID&C

• United Kingdom
• Events Services
• 1 - 100 Employee

• Business Development Associate - Hospitality

  • Oct 2023 - Present

  Lakewood Ranch, Florida, United States We are one of USA’s leading providers of hotel access credentials specializing in RFID hotel key cards, custom RFID resort wristbands, ID badges, business lanyards, and more with options to make eco-friendly upgrades. Upgrade your hotel security & access control systems with ID&C's RFID hotel key cards & wristbands. Our custom RFID products can improve the overall guest experience with secure yet hassle-free room entry, cashless payment options, and more.



LexJet

• United States
• Wholesale
• 1 - 100 Employee

• Canadian Sales Manager

  • May 2021 - Sep 2023

  Sarasota, Florida, United States I am focused on the Canadian market, I am dedicated to providing exceptional customer service while increasing sales and driving revenue. With several years of experience in sales, I have a proven track record of meeting and exceeding sales goals through strategic planning, relationship building, and effective communication. My skills and qualifications include: • Proven ability to develop and maintain strong relationships with clients, leading to increased sales and customer… Show more I am focused on the Canadian market, I am dedicated to providing exceptional customer service while increasing sales and driving revenue. With several years of experience in sales, I have a proven track record of meeting and exceeding sales goals through strategic planning, relationship building, and effective communication. My skills and qualifications include: • Proven ability to develop and maintain strong relationships with clients, leading to increased sales and customer loyalty. • Experience working in a fast-paced sales environment, with a track record of consistently meeting or exceeding sales targets. • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. • Knowledge of the Canadian market, including industry trends, regulations, and competition. • Proficiency in CRM and other sales software, as well as MS Office. In my role as Canadian Sales Manger, I leverage my skills and expertise to drive revenue and build lasting relationships with customers. I work closely with colleagues in marketing, product development, and customer service to ensure that we are meeting the current and future needs of our customers and delivering exceptional service.

• Wide Format Business Development

  • May 2019 - May 2021

  Sarasota, Florida Area LexJet markets and sells professional-grade, wide-format inkjet printing equipment and supplies that have helped more than 60,000 printing, imaging, and in-house print-shops adapt to changing markets and develop new sources of revenues. We provide businesses with the knowledge based solutions and products they need to convert digital images into new forms of visual merchandising, out-of-home advertising, and custom décor. LexJet products are used to create dozens of products, including:… Show more LexJet markets and sells professional-grade, wide-format inkjet printing equipment and supplies that have helped more than 60,000 printing, imaging, and in-house print-shops adapt to changing markets and develop new sources of revenues. We provide businesses with the knowledge based solutions and products they need to convert digital images into new forms of visual merchandising, out-of-home advertising, and custom décor. LexJet products are used to create dozens of products, including: trade-show graphics; point-of-purchase, retail, and event signage; museum exhibits; fine-art reproductions and photo prints on canvas; custom wallcovering; murals; and other products.



Great Wolf Lodge

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Manager

  • Mar 2015 - Dec 2018

  Traverse City Successfully managed and supervised guest services operations for a renowned family resort, ensuring exceptional customer experiences and satisfaction. Led a team of 20-30 guest services staff, fostering a culture of professionalism, teamwork, and superior service delivery. Implemented customer service training programs to enhance staff skills, resulting in a 96% in positive guest feedback and satisfaction ratings. Streamlined check-in and check-out procedures, reducing wait times and… Show more Successfully managed and supervised guest services operations for a renowned family resort, ensuring exceptional customer experiences and satisfaction. Led a team of 20-30 guest services staff, fostering a culture of professionalism, teamwork, and superior service delivery. Implemented customer service training programs to enhance staff skills, resulting in a 96% in positive guest feedback and satisfaction ratings. Streamlined check-in and check-out procedures, reducing wait times and improving overall operational efficiency. Proactively addressed guest concerns and resolved issues promptly, maintaining a high level of guest satisfaction and loyalty. Developed and implemented guest retention strategies, resulting in an increase in repeat bookings and positive online reviews. Collaborated with other departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences and resolve any operational challenges. Effectively communicated with guests, providing clear and concise information regarding resort amenities, services, and local attractions. Received recognition for exceptional performance, including multiple "Employee of the Month" awards and positive feedback from guests and management. Maintained and updated guest services policies and procedures to align with changing guest expectations and industry standards. Utilized various software systems to manage guest bookings, track guest preferences, and analyze guest feedback for continuous improvement. Show less



Grand Traverse Resort and Spa

• United States
• Hospitality
• 100 - 200 Employee

• Food and Beverage Supervisor

  • Mar 2014 - Mar 2015

• Guest Services Supervisor

  • May 2010 - Mar 2014